Scheduler

Responsible for coordinating schedules and overseeing a company’s operational workflow. Schedule and confirm appointments, answer emails and calls, and enter customer information into the appropriate system.

• Create weekly schedules and decide what days and times personnel will work.
• Coordinate the scheduling of appointments, meetings, consultations, exams, and procedures.
• Listen to the needs of callers to determine the type and length of appointments.
• Contact customers to remind them of upcoming appointments and meetings.
• Route correspondence, maintain calendars for executives, and resolve scheduling conflicts.
• Greet customers, manage and prioritize inquiries, and handle appointment cancellations.
• Protect the confidentiality of sensitive customer information.