Business Analyst, Commercial, Road Transport US

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Lancaster, Midpoint Dr

Division:Road
Job Posting Title: Business Analyst, Commercial, Road Transport US
Time Type: Full Time

Summary

The Business Analyst, Commercial is responsible for supporting the strategic growth, profitability, and commercial performance of DSV's technology customer portfolio through business analysis, commercial planning, and data-driven recommendations. This position independently evaluates customer activity, shipment trends, financial performance, and supply chain requirements across technology accounts to identify business opportunities, assess commercial challenges, and recommend strategies that support revenue growth, profitability, and operational effectiveness.

The role serves as an analytical and commercial resource to leadership, exercising independent judgment in determining analytical approaches, evaluating business alternatives, and developing recommendations that influence commercial planning and business decisions for technology customers. Additional responsibilities include supporting customer development, sales initiatives, CRM reporting, and commercial process improvements in collaboration with Commercial, Pricing, Operations, and Tender Management teams.

Duties & Responsibilities

Commercial Analysis & Business Advisory

• Independently analyze commercial performance, customer profitability, shipment volume, revenue, gross profit, and service utilization across technology accounts to identify business trends, risks, and growth opportunities.

• Evaluate complex data from CRM, transportation management systems, and other business platforms to assess commercial performance and support business decisions.
• Determine appropriate analytical approaches, evaluate business alternatives, and develop recommendations to improve profitability, customer growth, and commercial effectiveness.

• Assess technology customers' shipping patterns, trade lane performance, product mix, and pricing trends to identify opportunities for integrated supply chain solutions and revenue growth.

• Develop and present analytical findings, business insights, and recommendations to commercial leadership to support strategic planning and decision-making.
• Evaluate the effectiveness of commercial initiatives and recommend adjustments based on financial performance, customer activity, and business objectives.

Commercial Planning & Performance Improvement

• Support commercial planning by evaluating technology market opportunities, industry and customer trends (such as product launch cycles and seasonal demand), competitive activity, and DSV service capabilities.

• Analyze sales pipeline performance, customer conversion trends, and historical business activity to develop recommendations for commercial growth and resource prioritization.
• Evaluate commercial processes, sales practices, and reporting methodologies to identify opportunities for improved efficiency and business performance.

• Develop recommendations for improving customer profitability, account penetration, sales effectiveness, and commercial operations.

• Assess the potential business impact of proposed commercial initiatives and present findings and recommendations to leadership.
• Collaborate with Commercial, Pricing, Operations, and Tender Management teams to evaluate business challenges and recommend appropriate solutions.

Business Development & Customer Growth

• Independently identify, prospect, and develop new business opportunities with technology customers through targeted outreach, existing customer relationships, and analysis of industry demand and DSV service capabilities.

• Manage assigned customer opportunities and sales pipelines from initial prospecting through qualification, proposal development, negotiation, closing, and implementation.

• Evaluate technology customers' supply chain requirements, including high-value, time-sensitive, and security-sensitive shipments, to develop customer-specific solutions that support revenue growth and profitability.

• Conduct customer meetings, presentations, and commercial negotiations in coordination with Pricing and Operations to secure new business and expand existing accounts.

• Identify opportunities to cross-sell DSV services to technology customers, expand into new trade lanes, and increase shipment volume through ongoing customer engagement and account development.

• Maintain accountability for assigned sales targets, customer acquisition, revenue growth, and gross profit while monitoring customer performance and identifying additional growth opportunities.

Commercial Reporting, CRM & Process Improvement

• Develop and maintain dashboards, scorecards, and analytical reporting tools that provide visibility into commercial performance, customer activity, and business trends.
• Evaluate reporting requirements and determine appropriate data sources, performance measures, and analytical methods to support business objectives.
• Analyze reporting processes and data quality to identify opportunities for improved accuracy, efficiency, and commercial visibility.
• Maintain CRM information related to customer opportunities, pipeline activity, sales performance, and commercial milestones.
• Recommend improvements to commercial reporting, data management, and business processes based on analytical findings.
• Coordinate assigned analytical projects and commercial improvement initiatives with cross-functional teams to support business objectives.

Other Duties

• Other duties, projects, and assignments as assigned.

Education & Experience

• Bachelor's degree in Business, Finance, Analytics, Supply Chain, Logistics, Information Systems, or related field preferred.
• Minimum of 1-2 years of experience in business analysis, sales operations, commercial operations, reporting, or related analytical role preferred.
• Experience working with CRM systems and sales reporting tools required.
• Advanced Microsoft Excel skills required, including formulas, pivot tables, lookups, filtering, and data analysis functionality.
• Experience working with large datasets and reporting environments required.

• Freight forwarding, logistics, transportation, or supply chain industry experience preferred; experience supporting technology, high-tech, or electronics customers strongly preferred.

• Experience supporting sales organizations, tender management, or commercial operations preferred.
• Experience with Power BI, Tableau, Salesforce, Dynamics CRM, or similar reporting and visualization tools preferred.

Skills & Competencies

• Strong analytical and problem-solving skills with the ability to interpret complex data, identify trends and opportunities, and develop actionable business recommendations.
• Advanced proficiency in Microsoft Excel, including formulas, data analysis, and troubleshooting, with experience using CRM systems, reporting platforms, and Microsoft Office applications.
• Sound business judgment and commercial acumen, with an understanding of revenue, profitability, customer development, and sales and operational performance metrics.
• Strong interpersonal, communication, presentation, and negotiation skills with the ability to build customer relationships, collaborate across departments, and influence business decisions.
• Excellent organizational and time management skills with the ability to work independently and collaboratively, prioritize competing activities, manage multiple projects, and meet deadlines.
• Self-motivated and adaptable, with strong attention to detail, a commitment to data accuracy, and a continuous improvement mindset focused on commercial growth, process optimization, and operational efficiency.

Physical Demands & Work Environment

This position operates primarily in a professional office environment with a low to moderate noise level and is predominantly sedentary, requiring extended periods of sitting, computer use, and working with standard office equipment. The employee is regularly required to communicate verbally and electronically, use hands and fingers, and perform tasks requiring close vision and prolonged screen time. Occasional standing, walking, bending, reaching, and lifting of materials up to 15 pounds may be required. The role involves collaboration with employees, customers, and business partners across multiple locations and time zones. Occasional travel or schedule flexibility may be required to support customer meetings, commercial initiatives, and business needs.

The physical demands and work environment characteristics described are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

For this position, the expected base pay range is $60,000.00 - $65,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV