Commercial Performance Specialist, Midwest Region

As a Commercial Performance Specialist, you will provide technical expertise and on-site support to OEM and fleet customers, helping improve coating application processes, troubleshoot product and performance issues, and improve operational efficiency. This role partners with customers and our teams to improve, reduce warranty exposure, deliver training and process audits, and ensure product performance. Reporting directly to the Commercial Performance Manager, you will use your coatings or manufacturing expertise to support main accounts through technical service and customer engagement.

Key Responsibilities

• Manage audit and service programs to identify risks, improve corrective actions, and reduce warranty exposure
• Review, document, and improve coating processes in OEM production settings
• Be a primary owner of product-related CAIRs, ensuring accurate entry, proper routing, resolution, and closure
• Prioritize and respond to technical service needs across assigned accounts
• Deliver training, certification support, and standard operating procedures (SOPs) to customers and our teams
• Collaborate with Marketing and Product teams to communicate field feedback, support product positioning, and stay current on product updates
• Participate in regular customer and internal calls (weekly, bi-weekly, monthly) to agree on performance and priorities
• Support continuous improvement programs related to products, tools, and systems
• Demonstrate coating application and mixing, including troubleshooting in live production environments

Qualifications

• Bachelor's degree or 5+ years of relevant experience in coatings, manufacturing, or a related field
• Experience in a large OEM environment as a technician, specialist, or manager
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Work with all levels of customer organizations (operators through leadership)
• Bilingual (Spanish/French), but not required
• Willingness to travel overnight up to 75%

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#Benefits - Medical, Dental, Vision, and 401K, Family Leave and Life Insurance

Despre noi:

PPG: PROTEJM I INFRUMUSEM LUMEA

Prin leadership in inovaie, sustenabilitate i culoare, PPG ajut clienii din pieele industriale, de transport, produse de consum i construcii, precum i din post-vanzri, s imbunteasc mai multe suprafee in mai multe moduri decat orice alt companie. Pentru a afla mai multe, vizitai www.ppg.com i urmrii @PPG pe X.

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