Assistant Director-Ambulatory Operations (FGP) - Manhattan, Ortho-Administration

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Assistant Director-Ambulatory Operations (FGP) - Manhattan, Ortho-Administration.

In this role, the successful candidate Oversees operations, finances, and business processes for the FGP Department of Orthopedic Surgery programs and support staff. The person is responsible for daily business operations including supervision of staff, development and maintenance of policies and procedures as they relate to financial management, compliance with regulatory requirements, financial management and reporting, billing practices, surgical booking processes, management of inventory (equipment and supplies), oversight of maintenance of business equipment and supplies, and oversight of fiscal management orthopedic workflows and programs. Must be self-directed and have ability to make complex decisions independently.

Job Responsibilities:

• Clinical Management: ensures world class care is delivered to every patient, every time, at the Faculty Group Practice (FGP) Department of Orthopedic Surgery ambulatory programs. Identifies process improvement opportunity to improve quality and expand services. Coordinates patient scheduling and oversees scheduling staff for programs. Coordinates revenue cycle and medical records activities with appropriate departments. Provides assistance to clinic leadership to support daily operations, as needed in any site capacity. Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end workqueues, waitlists, in-baskets, open encounters, and patient experience, etc.

• Support Oversight: Oversees Department Leadership of the Medical Secretary and Senior Medical Secretary staff, along with the administrative and surgical coordination tasks to support daily practice and department operations, including maintaining provider schedules and the OR template, and verifying that required clinical elements are in EPIC before surgery. Collaborates with Physicians to support efficient workflows and optimize patient access. Works with Patient Access Center (PAC) Leadership to develop call algorithms to expedite patient access. Collaborates with the management team to ensure the safety and comfort of patients and employees. Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources.

• Collaborate with Faculty Group Practice leadership on issues concerning orthopedic practices at FGP sites.

• Fiscal & Strategic Planning: Works with orthopedic leadership in planning and ensuring the most cost-effective method of delivering quality services is implemented; as well as day to day operations. Manages accounts payable and purchasing processes for the department. This includes invoice reconciliation for all outsourced services prior to approval payment. Manages billing practices as applicable. Develops and runs reports to track volume growth and expenses. Provides annual personnel and supply expense budgets. Maintains budget spreadsheets and monitors and manages variances in revenue and expenses during fiscal year. Creates budget modifications when necessary. In conjunction with FGP Leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed.

• Operational Coordination: Identifies and recommends cost reduction/containment and revenue enhancement programs. Prepares business and operational plans for new ventures including space planning, equipment purchasing, product replacements, inventory control, and rental contracts. Assists in preparation of staffing and capital requests. Monitors revenue cycle outcomes relative to front-end processes including co-pay collection, insurance verification, authorization and referral management and front-end denials. In conjunction with FGP Leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals. Works with practice management to maintain required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP.

• Patient and Staff Engagement: Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices. Responds to patient grievances, as appropriate. Mentors leaders, managers, staff, and actively promotes the development of operational/financial performance improvement skills across teams. Completes staff competency assessments and performance evaluations providing feedback, identifying training needs, and pathways for employee continued career success. Conducts routine staff meetings and huddles to promote staff communication, feedback and performance reviews.

• Assumes ad hoc project or initiative responsibility within the Department of Orthopedic Surgery.

Minimum Qualifications:
To qualify you must have a Masters Degree and 4-6 years experience in medical practice management and/or equivalent combination of education and experience, preferably in a large multi-specialty group practice or academic medical center. Successful track record in leadership and staff management. Strong understanding of the theories, principles and processes of physician office and revenue cycle management. Demonstrated success in working with physicians. Experience with IT systems used in medical management. Knowledge of applicable data privacy practices and laws. Good written and oral communication skills. Good interpersonal skills. Ability to present ideas in user-friendly language. Highly self motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $121,792.22 - $194,922.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here