Program Manager, Ambulatory Navigation Center

Hourly Pay Range:

• Position: Program Manager, Ambulatory Navigation Center
• Location: Skokie, Illinois
• Full Time/Part Time: Full Time
• Hours: Monday-Friday, 8am - 5pm
• Required Travel:

A Brief Overview:
The Program Manager (PM), Ambulatory Navigation Center (ANC) plays a critical role in supporting ANC initiatives across its full scope. The PM will be responsible for partnering with leaders across the ANC, EHMG, and System to lead and drive forward key initiatives including but not limited to nurse triage, Medication Prior Authorizations and Refills (MPAR), Virtual Care, care model redesign, and innovation. The PM will be responsible for ensuring that initiatives meet the goals, timelines, and KPIs as set by the ANC and EHMG leadership. Responsibilities will include project management, change management, quality assurance, data analysis, training, and other duties needed to support ANC initiatives. The position reports to the Medical Director, Ambulatory Navigation Center and indirectly to the Medical Director, Ambulatory Navigation Center.

What you will do:

• Provide project management across ANC initiatives including maintaining and updating project plans and ensuring accountability for project timelines.
• Assist ANC leadership with change management across initiatives. Includes creating change management resources and providing direct support to key stakeholders.
• Lead quality improvement initiatives within the ANC. Participate in audits and compliance efforts, identifying areas for enhancement and implementing corrective actions to improve patient outcomes.
• Obtain and provide detailed analysis of ANC data from multiple sources. Determine and measure ANC metrics and KPIs. Present data to ANC leadership and key stakeholders.
• Collaborate with other departments, including but not limited to medical group offices, emergency services, urgent care, and telehealth teams, to coordinate patient care and optimize the patient experience.
• Assist ANC leadership in developing and providing training resources essential to ANC initiatives.
• Serves as a strategic through partner to ANC leadership on various initiatives. Includes research on market state and healthcare innovation.
• Responsible for meeting ANC KPIs, metrics as determined by ANC leadership.
• Other duties as assigned by ANC leadership.

What you will need:

• Bachelors Degree Required
• Masters Degree Preferred
• 5+ Years Change management or project management experience, including at least 2 years of team leadership in complex healthcare environments
• Ability to work in a fast-paced environment
• Demonstrated experience of collecting, analyzing, and consolidating data
• Expert level in leading and motivating a diverse team to achieve objectives through effective communication and collaboration
• Excellent written and communication skills
• Collaborative approach to working within multidisciplinary teams to assess needs, address challenges, and provide recommendations
• Maintain a high-level overview of contact center operations and performance metrics, identifying areas for improvement and implementing corrective actions as necessary
• Strong problem solving and analytical skills to collect and analyze data, identify problems and develop meaningful recommendations

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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