Cp4i Engineer

Provide Application Management Support (AMS) for integration solutions built on IBM App Connect Enterprise (ACE) and IBM Cloud Pak for Integration (CP4I), ensuring high availability and operational stability of critical insurance applications.

Monitor, troubleshoot, and resolve production incidents, service requests, and integration failures across APIs, message flows, MQ, and event-driven architectures within defined SLA timelines.

Perform root cause analysis (RCA), problem management, and defect resolution to minimize recurring issues and improve platform reliability.

Manage deployments, configuration changes, environment support, and release activities across development, QA, and production environments.

Collaborate with business, application, infrastructure, and vendor teams to support policy administration, claims, underwriting, and other insurance-related systems.

Develop and maintain operational documentation, runbooks, support procedures, and knowledge-sharing artifacts to improve support efficiency.

Experience with IBM MQ, REST/SOAP services, Linux/Unix environments, monitoring tools, and production support processes; knowledge of insurance domain integrations is preferred.

Salary: $80,000 - $128,000 (per annum)

Desired Candidate Profile