Job Title: Program Manager V -Content Deal Operations (MCS Ops)
Duration: 12 months
Location: Menlo Park, CA- Onsite
The client's Music & Content Services (MCS) Ops team supports the Music and Content Business Development organization across contracts, payments, tooling, and process. Sitting within Partnerships, the team works with the world's largest and most exciting partners across the client's family of products.
This role will work cross-functionally across Content Partnerships and XFN stakeholders (Business Development, Legal, Finance, Sourcing) to run and improve deal operations across creator, media company, music, and AI-related initiatives. This is a unique opportunity to join the Operations team at a moment when we're modernizing how deals are tracked and closed.
This is a one-year contractor role through January 2028 and will be based in the Menlo Park office.
Responsibilities
- Manage and track partner onboarding and deal status across the full deal lifecycle, from intake through contract execution and payment
- Support the deal team in preparing, routing, and executing contracts through the client's internal systems
- Own deal-operations queue hygiene: pipeline maintenance, auditing, and ensuring accuracy and ongoing fidelity of deal metadata across trackers and the client's systems
- Maintain and evolve canonical trackers - including schema improvements, data validation, and documentation - so they remain the source of truth for pipeline status
- Build and improve reporting: weekly/monthly stakeholder reports on process performance, bottlenecks, and areas for improvement
- Support the full partner payment process (PR to PO, invoice troubleshooting) to ensure timely, accurate payments
- Troubleshoot questions from internal and external partners related to contracts, payments, and deal-term fulfillment; own operational issues through resolution
- Gather deal pipeline and forecast inputs from deal teams across verticals
- Proactively communicate program status to internal and external stakeholders; summarize and communicate project impact to senior stakeholders
- Identify, propose, and implement process and tooling improvements - including lightweight automation - to increase efficiency, accuracy, and scale
- Build and maintain dashboards and recurring reports from tracker and task data
- Design and implement lightweight automation (e.g., Apps Script, scheduled jobs, AI-assisted workflows) to reduce manual entry and catch data gaps , and design guardrails
- High bar for data integrity: auditing for mismatches, transposed rows, stale links, and missing deal IDs / contract references
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Spectraforce Technologies
Nov 11, 2026