Accounts Receivable & Client Manager (FINANCIAL SVC SUPV 2)

Under the general direction of the CAHFS Administration Officer, serves as the Billing and Revenue Cycle Manager responsible for the oversight, effectiveness, and continuous improvement of centralized billing, accounts receivable, client services, and revenue cycle operations across all CAHFS laboratory locations. Responsible for managing billing activities exceeding $9 million annually, including invoicing, payment processing, collections, contracts, client account management, and billing compliance. Serves as the departmental subject matter expert for billing systems, revenue cycle processes, client account and case reports management, and financial controls.

Provides leadership and supervision to staff responsible for accounts receivable and client services operations. Develops and implements policies, procedures, internal controls, and performance measures that improve operational efficiency, customer service, financial performance, and compliance with University, departmental, and regulatory requirements. Partners with laboratory leadership, administration, and external stakeholders to resolve complex billing issues, optimize business processes, and support strategic initiatives. Serves as CAHFS case records custodian responsible for departmental management of legal inquiries.

RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date.

Apply By Date: December 8, 2026

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in finance, accounting, business administration or a related field, or an equivalent combination of education and experience
• Experience managing and demonstrated ability to oversee billing systems, client accounts, collections, financial reporting, compliance activities, and operational workflows while utilizing technology and data analysis to improve efficiency, service delivery, and financial performance.
• Experience developing procedures and internal controls and demonstrated ability to interpret and apply policies and procedures to achieve goals, and ensure compliance with organizational policies and contractual requirements.
• Experience supervising and developing staff in a financial, accounts receivable, billing, or administrative environment. Proven ability to recruit, train, coach, evaluate performance, establish priorities, delegate work, foster a collaborative and customer-focused team culture, and ensure staff meet organizational goals and performance expectations.
• Experience using automated financial and billing systems to approve and perform transactions, and data analysis/reporting tools such as Microsoft Excel/Tableau to produce financial reports and effectively analyze operational and financial data.
• Demonstrated leadership skills, including leading by example and inspiring employees to excel in process execution and service delivery, and interpersonal communication skills to work effectively with a diverse group of individuals and establish positive working relationships with departmental faculty, staff and clients.
• Demonstrated analytical and problem-solving skills to research, interpret, and analyze financial and operational data, identify process improvement opportunities, and implement effective solutions.
• Knowledge and experience utilizing financial, billing, customer management, and reporting systems, including advanced proficiency in Microsoft Excel and other business reporting tools.

Preferred Qualifications

• Experience managing accounts receivable, billing, client service, or revenue cycle operations within a laboratory, healthcare, higher education, or veterinary clinic environment.
• Experience implementing process improvements, workflow enhancements, and business systems to improve operational efficiency, customer service, and financial performance.
• Knowledge of and experience using University financial systems, laboratory information management systems, and enterprise billing platforms.
• Knowledge of University financial policies, internal control practices, contract administration, and generally accepted accounting principles (GAAP).

Key Responsibilities

• 50% - Accounts Receivable & Client Administration Management
• 25% - Documentation, Internal Controls, Legal Inquiry Response & Special Projects
• 25% - Personnel Management & Supervision

Department Overview

CAHFS provides California's livestock and poultry industries, and veterinary practitioners who serve them, with a full range of diagnostic laboratory services for disease control, enhancement of health management, and protection from diseases common to animal and humans. In meeting this need, the CAHFS also serves as the backbone of California's disease warning system through its animal disease surveillance program. The system consists of four laboratories currently located in Davis, Turlock, Tulare and San Bernardino. Funding for this program is provided through a contract with the California Department of Food and Agriculture (CDFA) and through revenue generated from user fees. An additional program, the Equine Analytical Chemistry Laboratory, is funded through a contract with the California Horse Racing Board (CHRB) and horse wagering monies and provides full-service drug testing and a pharmacology research and development program.

POSITION INFORMATION

• Salary or Pay Range: $88,100.00 - $162,100.00/yr. (Department budgeted salary range: $88,100 - $125,100/yr. Commensurate with experience.)
• Salary Frequency: Annual
• Salary Grade: 23
• UC Job Title: FINANCIAL SVC SUPV 2
• UC Job Code: 004631
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday - Friday; 8:00am - 5:00pm
• Location: Davis, CA
• Union Representation: No
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

This is not a research position. The position is located in a diagnostic laboratory where quality control and assurance as well as meticulous working habits are essential. Per the terms and agreements of the department's contracts and grants, the position requires signing of a Confidentiality Agreement or Non-Disclosure Agreement regarding testing and client information. This position is subject to UCD's vaccination program (Influenza, SARS-CoV-2, is/might subject to prophylactic vaccination for rabies), and Medical/Health Surveillance Program/Procedures/Review in accordance with Federal and State Laws and Regulations and University Policy. Work Schedule: 100% On-Site; Monday - Friday; 8:00am - 5:00pm (Work schedule might be slightly different during the training period). Work flexible schedule/overtime as needed to complete projects and meet deadlines. Mandatory weekend and holiday rotation. Restricted/Limited vacation during peak workload periods (i.e. Outbreaks, Fiscal Close, Audits Periods, etc.).

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• The duties or functions of this position include the handling of cash (or cash equivalents)

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks