Senior Program Manager - Strategic Delivery & Learning Enablement

Partnering with Aquent, a premier global financial services leader is seeking an exceptional delivery champion to spearhead high-impact enterprise initiatives. In this role, you will have the unique opportunity to shape how thousands of internal users access information, directly influencing organizational efficiency and customer success. By joining this dynamic environment, you will play a critical role in empowering frontline service and business teams through cutting-edge learning, knowledge management, and operational enablement.

The Opportunity

In this pivotal position, you will act as the driving force behind a diverse portfolio of strategic projects, translating complex business objectives into structured, seamless execution. You will lead a high-visibility, enterprise-wide knowledge management migration-transitioning from Adobe Experience Manager (AEM) to eGain-benefiting over 5,000 internal users. By bridging the gap between business stakeholders, IT partners, and external vendors, your leadership will directly elevate how the enterprise captures, shares, and utilizes knowledge.

What You Will Do

• Drive the execution of one major enterprise initiative alongside multiple concurrent mid-to-small projects across the learning enablement ecosystem.
• Develop comprehensive project plans, manage work breakdown structures (WBS), track key milestones, and maintain essential delivery artifacts including RAID logs, decision logs, and change documents.
• Serve as the vital translator between business units and IT engineering/vendor teams, structuring Jira hierarchies to ensure full traceability from strategic goals to user stories.
• Lead the delivery of a major knowledge management platform transition, facilitating working sessions, steering committee meetings, and vendor alignment.
• Partner with change management and instructional design teams to provide governance templates, readiness standards, and structured frameworks that ensure seamless technology adoption.
• Proactively identify, frame, and mitigate risks, dependencies, and resource constraints while facilitating decision-making among senior leadership.
• Mentor and coach project leads, analysts, and business peers on agile and waterfall best practices, delivery methodologies, and portfolio tracking tools.

What We Are Looking For

• 7 to 10+ years of proven project and program management experience driving complex, large-scale business and technology initiatives.
• Demonstrated ability to navigate ambiguous or newly formed business domains, quickly diagnose delivery needs, and establish structured operating rhythms.
• A proactive, self-starting leadership style with the ability to drive conversations, ask probing questions, and lead cross-functional teams without direct supervision.
• Deep technical proficiency with Jira (including portfolio/epic hierarchy configuration), Confluence, Smartsheet, and advanced Microsoft Office (Excel, Word).
• Exceptional verbal and written communication skills, with the executive presence to engage, negotiate with, and advise senior directors and technical leads.
• Bachelor's degree in Business, Information Systems, or a related field (or equivalent practical experience).
• PMP (Project Management Professional) or an equivalent portfolio/program management certification.

Nice-to-Have Qualifications

• Professional certifications or formal training in Change Management (e.g., Prosci).
• Certifications or experience in Business Analysis (e.g., CBAP).