Business Analyst

Aquent is proud to partner with a premier leader in financial services innovation to find a dynamic professional ready to make a tangible impact on operational excellence and customer satisfaction. In this pivotal role, you will have the unique opportunity to drive continuous improvement, optimize critical processes, and resolve complex challenges within a fast-paced, collaborative environment. By leveraging cutting-edge technology and your analytical prowess, you will directly contribute to strategic growth and streamline workflows, helping to shape the future of the industry while launching a rewarding career.

The Opportunity

As a key contributor to our client's operational success, you will champion business process development and lead small to medium-sized initiatives that directly enhance the customer experience. This role is perfect for an inquisitive, detail-oriented individual eager to collaborate with internal stakeholders, technical teams, and external partners to solve real-world business challenges. You will play a vital role in maintaining high service standards, ensuring seamless system deployments, and supporting essential financial operations.

What You'll Do

• Serve as the primary point of contact for field inquiries, expertly managing, prioritizing, and resolving incoming requests to meet established service expectations.
• Conduct thorough research and analysis of operational, procedural, and system-related issues, collaborating with internal stakeholders, technical staff, and third-party vendors to implement comprehensive solutions.
• Develop detailed business requirements, process documentation, and project deliverables for small to medium-sized initiatives to ensure alignment with business objectives.
• Research, map, and update business process flows to foster continuous improvement and enhance operational efficiency.
• Create, document, and execute User Acceptance Testing (UAT) plans, test cases, and scripts for system and process enhancements to ensure high-quality deployments.
• Accurately process and reconcile monthly vendor invoices, providing essential financial and administrative support.
• Contribute to special projects focused on continuous improvement and key operational initiatives across the organization.

What You'll Bring

• A Bachelor's degree (Business Administration or a related field is preferred).
• Recent college graduate or 0-1 year of professional experience in an analytical or operational role.
• Advanced proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
• Hands-on experience using Microsoft Copilot (or similar AI tools) to conduct research, enhance productivity, and identify innovative solutions.
• Exceptional written and verbal communication skills with a high attention to detail.
• Strong organizational skills with the ability to efficiently prioritize tasks and thrive in a fast-paced environment.

Bonus Points

• Previous experience or a strong interest in captive finance, automotive finance, or banking and financial services.