Patient Access Specialist Sr (Urogynecology - Willow Oaks)

Inova Health is looking for a dedicated Patient Access Specialist Sr to join the Urogynecology team at Willow Oaks. This role will be Full-time Day shifts Monday to Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave.

Patient Access Specialist Sr Job Responsibilities:

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.

• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.

• Case Management Tasks: Audits referrals and supports escalations.

• Financial Counseling: Conducts financial reviews and mentors staff.

• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.

• Inquiries & Patient Concerns: Handles escalations and analyzes trends.

• Kiosk: Analyzes performance and trains staff on patient kiosks.

• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.

• Referrals: Audits referral workflows and mentors staff.

• Scheduling: Schedules surgeries and verifies readiness.

• Transport: Solves transport issues and audits logs.

• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).

• Utilization Review Coordination: Supports escalations for medical necessity.

• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Minimum Requirements:

• Education: High School diploma or equivalent
• Experience: 2 years of patient access experience