Social Media Community Manager-Fashion & Entertainment Campaign

Aquent is partnering with a prominent fashion and entertainment brand, renowned for its influential content and trends, to find exceptional talent. This brand is a cultural touchstone, engaging millions globally through dynamic social experiences. We are seeking individuals who are passionate about shaping real-time connections and making a tangible impact on how audiences interact with beloved brands.

Step into a pivotal role where your expertise will directly shape how a beloved brand connects with its audience in real-time. This is an extraordinary chance to immerse yourself in a high-profile campaign, making an immediate and tangible impact on how millions engage with influential content and trends. If you're driven by the dynamic intersection of social media, fashion, entertainment, and internet culture, prepare to ignite conversations and forge vibrant connections that will define a pivotal cultural moment. You will be at the heart of real-time social conversation, where your authentic engagement and sharp insights will breathe life into the brand's personality. Your contributions will be crucial in identifying emerging trends, sparking viral opportunities, and cultivating a community that truly resonates with its audience.

What You'll Do

• Lead real-time community engagement across Instagram, TikTok, and YouTube during a major fashion and entertainment campaign.
• Proactively and reactively engage with customers, fans, creators, and talent across owned and user-generated content.
• Monitor high-volume social conversation to quickly identify emerging trends, cultural moments, and engagement opportunities.
• Contribute to relevant conversations with timely, authentic, and brand-appropriate responses.
• Identify standout creator content, fan moments, viral comments, and positive sentiment for amplification.
• Maintain a consistent and engaging brand voice across all social interactions.
• Rapidly assess tone, context, and sentiment to determine the most appropriate response.
• Escalate sensitive conversations or emerging issues as needed.
• Collaborate closely with Social and Community teams to ensure seamless campaign coverage.
• Surface meaningful community insights, trends, questions, and consumer feedback.
• Support post-campaign reporting by identifying notable engagement, viral moments, sentiment trends, and key community insights.
• Utilize social listening and community tools to uncover relevant posts, creators, conversations, and emerging opportunities.

Must-Have Qualifications

• 1+ year of hands-on experience managing social media or community engagement for a brand.
• Demonstrated experience writing and engaging on behalf of a brand, extending beyond personal social accounts.
• Exceptional social copywriting skills and the ability to quickly adapt to an established brand voice.
• Deep understanding of Instagram, TikTok, and the broader social landscape, including current trends, platform behaviors, and best practices.
• Strong grasp of Gen Z culture and communication styles, with an intuitive sense of what makes brand engagement feel authentic.
• Proven ability to work independently and confidently make day-to-day community decisions.
• Capacity to work quickly and accurately in a high-volume, real-time environment.
• Excellent judgment for evaluating sentiment and determining when conversation escalation is necessary.
• Highly organized, detail-oriented, and comfortable managing multiple conversations simultaneously.
• A proactive, self-starter mentality-you readily identify opportunities and know how to engage.
• Genuine interest in fashion, beauty, entertainment, pop culture, and digital communities.

Nice-to-Have Qualifications

• Experience managing social media for a brand with a Gen Z and/or female-focused audience.
• Previous experience owning a brand's social channel.
• Prior work in a dedicated community management role.
• Experience supporting major launches or live cultural moments.
• Strong experience developing brand voice and social response guidelines.
• Experience with social listening, publishing, or community management platforms (transferable experience with equivalent tools is valued).

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.