UMD Stores Floor Lead Lower Level

The Floor Lead supports daily operations across multiple departments within the UMD Stores. The role works with the Computer Corner, general merchandise, course materials, visual display, customer service, course materials, and eCommerce to assist customers and resolve issues as they arise. As a cross-functional member of the UMD Stores team, the Floor Supervisor helps ensure an environment of excellent customer service and compliance with policies and procedures in the store.

Key Accountabilities: Talent (student training), Customer Service, Store Operations (visual merchandising, promotion setup, markdown processing)

Key Responsibilities
Computer Corner Operations - 50%:

• Assists the Computer Corner Buyer in the area of sales, reporting/analysis, and warranty and invoice processing.
• Consistently demonstrates awareness of the customer in actions, priorities, and decisions.
• Visual display of Computer Corner floor, windows and product outposts.

Store Operations - 30%:

• Minimizes inventory loss by training and directing the team to effectively provide excellent customer service, maintain a clean and organized store, and thoroughly review policy and .
• Assists with the set up and execution of the annual physical inventory cycle.
• Ensures execution of UMD Stores direction (POS, Visual, HR, Operations, etc.) uses resources appropriately and meets deadlines.
• Enforces and follows all University Policies and Procedures. Responds appropriately to policy and procedural violations and uses HR Resources to follow university guidelines.

Talent Management - 10%

• Provides current, direct, complete, and actionable positive and corrective feedback to others ensuring accountability.
• Accurately appraises the strengths and weaknesses of the student team and coaches associates appropriately.
• Creates and cultivates an environment that allows others to reach their full potential while also fostering a fun and rewarding working climate.

Communication - 10%:

• Communicates any staffing or performance issues to UMD Stores Assistant Director
• Communicate product issues (i.e., fit, quality, damages, etc.) to appropriate Buyer
• Balance time and efforts across Street Level, Lower Level and Express store locations.

Supervisory Responsibilities

• This position has indirect supervision of the Student workers.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Minimum Qualifications:

• BA/BS degree or a combination of related education and work experience to equal at least four years. Knowledge, Skills & Abilities
• Ability to lead by example, make sound decisions, act on ideas, and demonstrate professionalism.
• Strong interpersonal skills and communication.
• Demonstrated ability to motivate and challenge a team to achieve results.
• Diligence and the ability to persevere in the face of resistance or setbacks.
• Growth mindset

Physical/Other Requirements:

• Work varied hours/days as business dictates, including periodic weekend shifts.
• Able to reach, push, pull, stand, squat and bend for up to 8 hours or longer as necessary.
• Able to operate and use all equipment necessary to run the store
• Able to operate computerized register system
• Able to move or handle merchandise throughout the store weighing up to 50 pounds

Pay Range: $24.00 - $26.00 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Required application materials:

• Resume
• Cover Letter is optional

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.