Health Unit Coordinator

Regions Hospital is hiring a friendly, organized, and adaptable individual to join the Neurology/Surgery department as a Health Unit Coordinator (HUC)! S10 is a 36-bed unit with all private rooms. It is a comprehensive stroke certified by the Joint Commission, providing the highest level of stroke care. The unit also cares for acutely ill adult & geriatric patients with general and progressive care neurological problems & spinal cord disorders
resulting in surgery, and patients with post op spinal drains. Care is also provided for patients with surgical specialty needs including urology and ENT procedures. Individuals who are hired into this role receive a one to two week training about the electronic health system and how to use it effectively to ensure they can be that partner for good. Taking on the role as a Health Unit Coordinator means you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors.

As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but are not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments. This position works under the supervision of the nurse manager/ charge nurse.

Work Schedule/FTE:

This position is a 0.7 FTE (28 hours per week) working evenings. Weekday shift times are 1:30pm-10pm. Weekend shift times are 3pm-11:30pm. This position requires you work every other weekend and holiday. This position requires you work every other weekend and holiday.

Required Qualifications:

• Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program.

Knowledge, Skills, and Abilities:

• Skill and ability to demonstrate exceptional customer service.
• Ability to respond patiently and effectively to questions asked by patients, family, providers and staff.
• Ability to communicate effectively and work cooperatively with patients, visitors and coworkers
• Proficient computer skills.
• Ability to use office equipment
• Ability to set priorities and manage time effectively
• Consistently demonstrates attention to detail in completing tasks, ensuring accuracy and preventing errors to maintain high-quality outcomes.

Preferred Qualifications:

• High school diploma or equivalent
• Completion of a HUC or related healthcare education program
• Previous experience using an electronic medical record
• Knowledge of medical terminology
• Demonstrates understanding of patient rights and privacy

Benefits:

This position is eligible for medical insurance, dental insurance, 401K with a match, disability insurance, paid time-off, and tuition reimbursement. Benefits take effect on an employee's first day of employment. Aside from traditional benefits, Regions Hospital offers a range of non-traditional benefits to all employees such as an employee health clinic, on-site fitness center, a 24/7 employee assistance program to assist employees with a range of topics, book clubs, and an employee resiliency center.