Treasury Management Implementation Quality Control Specialist

The Treasury Management Implementation Quality Control Specialist is responsible for ensuring the accuracy, consistency, and integrity of treasury management solutions delivered to internal and external clients. This position reviews and validates implementation processes, documentation, and system configurations to ensure compliance with internal standards, regulatory requirements, and client expectations. The specialist helps safeguard against operational risk and supports continuous improvement across the treasury management lifecycle.

What You'll Do:

Review all Treasury Management (TM) implementations for accuracy and completeness; this includes services such as Automated Clearing House (ACH), wire transfers, remote deposit capture, lockbox, Automated Clearing House/check Positive Pay, and other Treasury Management changes that may require quality control review.
• Validate client configurations against approved documentation and service agreements.
• Ensure all required approvals, forms, and compliance checks are completed prior to implementing and activating.
• Perform post-implementation audits to confirm proper documentation was received, fees, alerts, limit changes, and consumer account with wire access.
• Identify gaps or deviations from standard procedures and escalate as needed.
• Maintain detailed records of quality control findings.
• Collaborate with implementation team to refine workflows and eliminate recurring errors.
• Recommend updates to quality control checklists and standard operating procedures.
• Support training initiatives to reinforce quality standards across teams.
• Track and report quality control metrics, including error rates, rework volume, and turnaround times.
• Provide insights to management on trends and opportunities for operational enhancements.

• 2-4 years of experience in treasury management operations, financial services quality control or comparable banking experience.

• Strong understanding of treasury products and services.

• Detail-oriented with excellent analytical and problem-solving skills.

• Proficiency in documentation review, workflow analysis, and risk mitigation.

• Ability to follow established procedures and complete assigned tasks with accuracy and attention to detail.

• Ability to identify and escalate discrepancies according to documented protocols.

• High School Diploma or an equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair interview process, the use of AI wearables, AT tools, AI applications, or other external assistance is strickly prohibited.

Accommodations

If you require a reasonable accommodation to apply or participate in the hiring process, please contact our Talent Attraction team at talent.attraction@citynational.com