Service Engineer - Elk Grove, IL

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Elk Grove, IL

Position Overview
Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on technical support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix position. The ideal candidate will have direct experience diagnosing, repairing, replacing, installing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI infrastructure experience is not required. Strong enterprise server and data center hardware experience is the primary requirement.

Key Responsibilities

• Provide on-site technical support for enterprise server hardware, including Dell PowerEdge and comparable platforms.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on installation, removal, replacement, repair, and maintenance of server components, including:
  • Memory/DIMMs
  • CPUs/processors
  • Power supplies
  • Fans and cooling components
  • Hard drives/SSDs
  • RAID/HBA components
  • NICs and other PCIe components
  • GPUs and accelerator hardware
  • Motherboards/system boards
  • Other server components
• Perform rack-and-stack activities, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates.
• Utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute reactive break/fix and preventive maintenance activities according to established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events.
• Communicate service status, troubleshoot issues, and drive technical resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolutions.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.
• Attend a weekly touchpoint call with the client team once the engagement begins.

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct hands-on experience physically working with server hardware, including installation, removal, diagnosis, repair, and component replacement.
• Experience troubleshooting and replacing components such as:
  • Memory
  • CPUs
  • Power supplies
  • Storage
  • RAID/HBA
  • NICs
  • Fans/cooling systems
  • PCIe components
  • GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodologies.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to clearly communicate technical issues and resolutions to customers and internal technical teams.
• Ability to lift up to 50 lbs.
• Ability to support flexible and on-call schedules.

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with iDRAC, iLO, or comparable server management platforms.
• Experience supporting GPU/AI server infrastructure.
• Experience with data center operations, rack/stack, structured cabling, or server deployment.
• Associate's or Bachelor's degree in IT, Computer Science, or a related field.

• Work Schedule: Monday-Friday, 8:00 AM-5:00 PM
• On-Call: Yes; occasional support for different shifts and on-call coverage required
• U.S. Citizenship: Required
• Commute Requirement: Candidates must be within a 45-minute commute of the worksite unless relocation is pre-approved.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.