Owner Operator Support Specialist

Location: Onsite in Jacksonville, FL

Schedule: Monday - Friday, 7:30am - 4:30pm

Salary range: $19.00 - $22.15 per hour, depending upon experience

What work will you perform?

As an Owner Operator Support Specialist, you will play a key role in supporting Landstar's independent Owner-Operators, known as Business Capacity Owners (BCOs), as they begin their partnership with Landstar. You will serve as a primary resource for BCOs during their first 120 days, helping them understand Landstar's systems, tools, processes, and revenue expectations while providing guidance and resolving day-to-day operational questions. Through frequent and consistent contact, you will educate and support BCOs as they acclimate to the Landstar system and build a successful independent trucking business. You will conduct oral and written reviews at 45- and 90-day intervals to assess progress, address challenges, and provide additional coaching when needed. This role is ideal for someone who enjoys problem-solving, relationship-building, and helping independent business owners succeed in a fast-paced transportation environment.

Essential Responsibilities:

• Initiate and document first contact with newly contracted Owner Operators in a timely manner
• Perform oral and written review with Owner Operator at 45- and 90-day intervals
• Gather critical information pertaining to new Owner Operators to promote retention
• Track and measure weekly gross/net revenue
• Handle incoming calls from Owner Operators on a variety of questions
• Provide guidance on load planning and optimization; resolve concerns and coach drivers on best methods for revenue growth
• Monitor inactivity to ensure Owner Operators receive timely counsel on barriers for generating revenue
• Meet with Owner Operators as necessary to provide solutions for existing or potential problems

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED)
• One year of administrative customer support experience

Preferred Experience and Qualifications:

• 1 year call center experience
• 1 year coaching/training experience

Knowledge, Skills, and Abilities:

• Strong data entry skills
• Excellent geographical knowledge
• Working knowledge of Microsoft Word, Excel, and Outlook
• Excellent problem-solving skills
• Good organizational skills
• Proficient math skills
• Excellent communication skills
• Must be able to perform quality work with minimal supervision
• Team collaboration skills
• Self-motivation

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.