Ambulatory Services Director

GENERAL SUMMARY:

Responsible for the planning, provision, and allocation of functional resources necessary to carry out the day-to-day operations of Merrick Medical Center's family practice clinics, Specialty Clinics and designated hospital-based service lines. These responsibilities are accomplished by establishing appropriate performance standards, qualifications, and expectations. Responsible for the proper planning and allocation of resources under their control to include the preparation and monitoring of the annual operating budget and objectives consistent with Merrick Medical Center's strategic plan. All duties are performed consistently with Merrick Medical Center's Core Values and Beliefs.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. Serves as Service Excellence champion including implementation, competencies, and hardwiring of service excellence initiatives.

3. Performs service excellence initiatives such as: AIDET, Managing Up, 10/5 Rule, and Service Recovery when applicable.

4. *Oversees formulations of division goals and objectives, plans and programs in alignment with the overall Medical Center goals and objectives, plans and programs; ensures plans and programs are properly executed and an effective feedback process is utilized which communicates the overall condition and trends in each area and all-important activities affecting them.

5. *Oversees performance standards/metrics for each of the departments under the Director's supervision and evaluates the performance against the standards; coaches and assists the managers in improving their planning and performance.

6. *Ensures consistent leadership among department managers and ensures unification of departments under the Director's supervision. Promotes effective communication, collaboration, quality, and efficiency between departments and managers throughout the medical center and clinics.

7. *Provides leadership and oversight in service line growth and development in each department under the Director's supervision.

8. *Oversees the departmental budgetary procedure for each department under the Director's supervision to ensure proper operational and capital planning; appropriate and efficient use of resources; and consistent compliance to budgetary and fiscal controls.

9. Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating managers including professional development of the department managers.

10. Performs Evidence Based Leadership Practices including 90-day action plans, staff development, LDI participation and linkage grid assignment completion, utilizing the department meeting model, reward and recognition programs, thank you notes, performance evaluations, and rounding on team members and patients (if applicable).

11. *Responsible for the overall provider satisfaction results in each department under the Director's supervision. Works with and through others to get positive organizational results.

12. *Responsible for the overall quality of care delivered to patients with the departments under the Director's supervision, including implementation, execution, follow-up, and alignment with the overall Medical Center's quality objectives.

13. Responsible for the overall employee satisfaction results in each department under the Director's supervision. Works with and through others to get positive organizational results.

14. *Responsible for the overall patient satisfaction results in each department under the Director's supervision. Works with and through others to get positive organizational results.

15. Coordinates compliance with the Rural Health Clinic (RHC) status for the medical clinics.

16. Coordinates reporting to all Accountable Care Organizations (ACOs) in which the RHCs participate and ensures compliance with the goals and objectives of the ACOs.

17. Oversees the Peer Review and Credentialing process to ensure quality information is available for use by Medical Staff, management and Board of Directors.

18. Develops and maintains medical staff roster and privileges list for use throughout MMC.

19. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

20. Participates in and/or leads meetings, committees, strategic planning and lean projects as assigned.

21. Performs other related duties and projects as assigned.

Essential Job functions are marked with an asterisk "*". .

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of organizational and human resource management standards and practices.

2. Knowledge of ongoing healthcare trends.

3. Knowledge of performance improvement, budgetary and financial methods and practices.

4. Knowledge of computer hardware equipment and software applications relevant to work functions.

5. Knowledge of management and leadership principles and practices.

6. Knowledge of Rural Health Clinic regulations and criteria.

7. Skill in conflict diffusion and resolution.

8. Ability to communicate effectively both verbally and in writing.

9. Ability to perform crucial conversations with desired outcomes.

10. Ability to make operational and management decisions in response to changing conditions.

11. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

12. Ability to develop written policies and procedures, memoranda and performance evaluations with measurable behaviors.

13. Ability to problem-solve and engage independent critical thinking skills.

14. Ability to maintain confidentiality relevant to sensitive information.

15. Ability to adhere to hospital and department procedures.

16. Ability to prioritize work demands and work with minimal supervision.

17. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Bachelor's degree in Business Administration, Health Care Administration, Nursing, or Allied Health profession required. Minimum of five (5) years healthcare experience and one (1) year experience in a healthcare leadership role required. Three (3) years of clinic experience preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

None

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) - Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.