Care Coordinator

Care Coordinator

Remote / Full Time / Monday to Friday, 1:00 - 9:30 PM ET

At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes to that mission - and as a Care Coordinator, you'll be a dedicated point of contact for patients and caregivers who reach out to our Care Center, helping them feel informed, supported, and confident throughout their treatment journey.

ABOUT THE ROLE

We are seeking a compassionate, detail-oriented Care Coordinator to support patients and caregivers with a primary focus on inbound calls and text messages. In this patient-facing role, you will help patients navigate device logistics, travel and technical needs, and monthly supply and equipment orders while ensuring timely, accurate documentation across company systems.

This is a full-time, non-exempt, remote position reporting to the Manager, Care Center. The scheduled hours are Monday through Friday, 1:00-9:30 PM ET. Team members must have a quiet, private workspace with reliable internet and telecommunications infrastructure and be able to travel to Portsmouth, NH or other company locations for initial onboarding and training, as well as approximately 1-2 times per year for additional training and/or team events.

WHAT YOU'LL DO

• Support the Care Coordinator team with a primary focus on handling inbound calls and text messages from patients and caregivers.
• Serve as a dedicated point of contact for patients and caregivers, providing responsive, compassionate support throughout their treatment journey.
• Explain device logistics and provide travel and technical support to help patients navigate treatment-related needs.
• Coordinate monthly supply and equipment orders to help ensure patients have the materials they need to begin and remain on treatment.
• Create a supportive experience that helps patients and caregivers feel valued, secure, and confident with starting and staying on treatment.
• Maintain accurate data entry and documentation in company-specific CRM and ERP platforms in accordance with standard operating procedures.
• Work closely with Care Center leadership and teammates to address patient needs and support Care Center priorities.
• Provide occasional rotating on-call coverage outside normal business hours, including weekends and holidays, as needed.
• Participate in scheduled team/company meetings, onboarding, training, and team events as required.

ABOUT YOU

You are a thoughtful communicator who enjoys helping people and can balance empathy with accuracy and follow-through. You are comfortable managing a steady flow of inbound calls and text messages, speaking directly with patients and caregivers, documenting information carefully, and working within established processes in a regulated healthcare environment.

You bring a collaborative mindset, strong organizational skills, and a patient-forward approach to every interaction. You can remain calm and responsive while managing multiple patient needs, learn new systems quickly, and help create a reliable, reassuring experience for patients and caregivers.

Minimum Qualifications

• 2-year college degree preferred
• Patient-facing healthcare experience preferred
• Working knowledge of Microsoft Excel, Word, and Outlook
• Understanding of Protected Health Information (PHI) and HIPAA Privacy and Security guidelines
• Ability to communicate clearly and professionally with patients, caregivers, and internal teams
• Ability to move equipment weighing up to 50 pounds
• Access to a quiet, private workspace with reliable internet and telecommunications infrastructure to support remote work

Preferred Qualifications:

• Basic knowledge of Medicare, managed care, third-party payers, and Medicaid
• Familiarity with the legal and regulatory environment applicable to healthcare and medical technology organizations, including relevant industry guidelines
• Ability to speak and understand Spanish

HOW YOU'LL WORK

• Work a consistent Monday-Friday schedule from 1:00-9:30 PM ET, providing important coverage during afternoon and evening patient-support hours
• Work remotely while staying closely connected with Care Center leadership and teammates
• Travel to Portsmouth, NH or other company locations for initial onboarding and training and approximately 1-2 times per year for additional training and/or team events
• Participate in a rotating on-call schedule when needed outside normal business hours, including weekends and holidays
• Operate in a patient-focused environment where responsiveness, empathy, reliability, documentation accuracy, and collaboration are essential

WHAT WE OFFER

This position may be eligible for compensation and benefits in accordance with Novocure's applicable plans and policies. [Insert approved external pay range and any role-specific incentive information before posting, if required.]

ABOUT NOVOCURE:

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

Our patient-forward values

- innovation

- focus

- drive

- courage

- trust

- empathy

Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com

If you're excited about this role, we encourage you to apply.