Support Analyst- Operations

Position Summary: The Operations Support Analyst is a critical role responsible for supporting field operations through data analysis, reporting, and coordination of projects and resources across multiple regions. This role ensures operational visibility, efficient resource utilization, and alignment between Operations, PMO, and field teams.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Track key performance indicators
• Analyze operational data to identify trends, risks, and performance gaps
• Develop, maintain, and distribute operational reports and dashboards
• Track and coordinate active projects across multiple regions
• Maintain project trackers including schedules, status updates, and resource assignments
• Ensure alignment between Operations, PMO, Engineering, and field teams
• Track technician assignments and workforce allocation
• Support capacity planning and workload balancing across regions
• Coordinate between regional management to optimize resource utilization
• Document meeting minutes, action items, and follow-ups
• Ensure data integrity across platforms
• Identify workflow inefficiencies and recommend improvements
• Recommend and evaluate new software and tools to enhance operational capabilities
• Support implementation of new systems, dashboards, and SOPs
• Other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Able to manage multiple priorities.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

• Associates Degree in a business-related field; 2 years of equivalent experience may be substituted for education.
• Five years supporting Federal Government contracts in an administrative position.
• Experience working with multiple groups in several locations and interacting with different levels of management in the commercial and federal marketplace

Language Ability:

• Read, analyze, and interpret business, professional, technical, or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions.

Mathematical Ability:

• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Reasoning Ability:

• Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

• Proficient in Microsoft Office applications, to include Word, Excel, Outlook,
• Advanced Excel capabilities
• Experience with reporting tools such as Power BI

Certificates and Licenses:

• N/A

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

An employee will be expected to work-from-home with minimal distraction and with the occasional need to commute to an office environment or meeting location.

An employee will be expected to be a motivated self-starter with an ability to work effectively and collaboratively in a demanding work environment and works under the close direction of senior personnel in the functional area.

An employee will be expected to keep up with constant shifting of daily priorities in a dynamic environment, exhibiting adaptability with a positive attitude.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand, use hands and fingers, talk and hear. The employee must occasionally lift and or move up to 20 pounds

Vision requirements for this position include close vision.

Occasional travel may be required.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Sentrillion is an EEO Employer / Protected Vet / Disabled