Technical Marketing Engineering Technical Leader (Hybrid)

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The Cisco Cloud Control team is building the foundational platform that brings Cisco's cloud-managed and controller-based products together into a unified customer experience. Cisco Cloud Control is redefining how customers operate, monitor, and defend critical IT infrastructure across networking, security, compute, observability, and collaboration. The team is focused on simplifying customer operations, reducing onboarding friction, and creating a consistent platform experience across the Cisco portfolio. As part of this charter, the team is also advancing AgenticOps capabilities that use AI, automation, MCP-based integrations, and agentic workflows to make IT operations more proactive, intelligent, and efficient.

As a Senior Technical Marketing Engineer, you will work closely with product management, engineering, customer success, sales, and field teams to shape how Cisco Cloud Control is positioned, adopted, and scaled with customers. This role sits at the intersection of product strategy, technical execution, customer engagement, and next-generation AI-enabled operations.

You will help define and drive the technical marketing strategy for Cisco Cloud Control, with a strong focus on customer onboarding, product integrations, field readiness, and customer adoption.

• Build demos, technical presentations, solution guides, FAQs, competitive positioning, and enablement material for internal and external audiences.

• Translate customer onboarding pain points into clear product requirements, technical collateral, and field guidance.

• Partner with product and engineering teams to improve onboarding workflows, integration experiences, and cross-product consistency.

• Support early customer engagements, design partners, beta programs, and GA readiness activities.

• Work across Cisco product teams, including cloud-managed, SaaS, and on-premises platforms, to ensure a seamless Cisco Cloud Control experience.

• Identify adoption blockers, integration gaps, and customer experience issues, then drive them to closure with the right stakeholders.

• Enable sales, SEs, customer success, and partner teams with clear messaging, repeatable workflows, and hands-on technical knowledge.

• Represent the voice of the customer and the field in roadmap discussions, launch planning, and prioritization decisions.

• 8+ years of experience in technical marketing, product management, solutions engineering or a related technical customer-facing role.

• Understanding of cloud platforms, SaaS products, APIs, identity, authentication, and enterprise IT operations.

• Ability to quickly learn complex technical products and explain them clearly to both technical and business audiences.

• Experience working with cross-functional teams across product management, engineering, sales, support, and customer success.

• Ability to create compelling technical content for both executive and deeply technical audiences.

• Knowledge of Cloud Operations, Enterprise Networking, Security, Observability, or Data Center infrastructure.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience

• Experience with one or more of Cisco platforms such as Meraki, Catalyst Center, Catalyst SD-WAN, Nexus Dashboard, Intersight, ThousandEyes, Splunk, Secure Access, Collaboration Control Hub.

• Strong communication skills, including presentations, demos, writing, and cross-functional influence.

• Hands-on experience with MCP-based integrations, AI agents, agentic workflows, or AI-assisted operations.

• Familiarity with customer onboarding workflows, tenant/org management, admin roles, API integrations, and enterprise identity models.

• Experience working with enterprise customers and field teams to diagnose adoption barriers and drive platform improvements.

• Strong sense of ownership, urgency, and customer empathy, with the ability to operate effectively in a fast-moving environment

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.