Manager, Systems Administration (IT)

Posting Date

Manager, M365 Platform (IT)

GENERAL PURPOSE OF THE JOB

The Manager, M365 Platform is responsible for the strategic direction, daily operations, and overall management of the Microsoft 365 environment at DaVita. This leader will manage a team of messaging and collaboration engineers and administrators, ensuring the reliable, secure, and efficient delivery of M365 services (including Exchange Online, Teams, SharePoint, and OneDrive) to all DaVita teammates. The position partners closely with IT leadership, security, and business stakeholders to maximize the value of the platform, drive adoption, and ensure compliance with healthcare and corporate standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• Platform Strategy & Roadmapping (25%): Define and execute the strategic roadmap for the Microsoft 365 environment. Stay current with Microsoft's release cycles and feature updates, assessing their potential value and impact on the business. Drive adoption of new M365 features and collaboration tools across the enterprise.
• Team Leadership & Development (25%): Manage, mentor, and develop a team of M365 engineers and administrators. Manage team workload, intake pipelines for requests/incidents, and ensure the delivery of high-quality solutions. Handle recruitment, hiring, performance development, and performance management for direct reports.
• Operations & Service Delivery (25%): Oversee the day-to-day administration of the M365 tenant. Serve as the highest escalation point for complex issues related to Exchange, Teams, OneDrive, and SharePoint. Monitor platform health, optimize performance, and ensure incident SLAs and operational metrics are consistently met.
• Security, Compliance & Governance (15%): Partner with Information Security and Compliance teams to design and enforce M365 security policies, data loss prevention (DLP), eDiscovery, and retention policies. Ensure the platform adheres to HIPAA and DaVita's regulatory requirements. Manage access controls, identity management integration, and secure guest access.
• Vendor & Stakeholder Management (10%): Manage the technical relationship with Microsoft and relevant third-party vendors. Collaborate with business leaders, clinical stakeholders, and IT partners to gather requirements and deliver solutions that improve teammate collaboration and productivity.

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties:

• Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent progressive technical experience.
• 5+ years of experience in IT operations, systems engineering, or messaging/collaboration administration.
• Experience with ServiceNowTM ITSM Platform preferred.
• Strong communication, stakeholder management, and project management skills.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.
• Ability to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of motion.

Here is what you can expect when you join our Village:
* A "community first, company second" culture based on Core Values that really matter.
* Clinical outcomes consistently ranked above the national average.
* Award-winning education and training across multiple career paths to help you reach your potential.
* Performance-based rewards based on stellar individual and team contributions.
* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
* Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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