Knowledge Management Analyst

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Job Summary

The Knowledge Management Analyst at Equinix is a specialized individual contributor responsible for supporting the development, delivery, and management of tools, content, data, reports, dashboards, user interfaces, and data repositories for the Global Value Advisory (GVA) team.

This is an internal, non-customer-facing role focused on operationalizing, maintaining, and scaling knowledge and content that enables sales and sales engagement teams. The role blends analytical skills, structured problem-solving, content operations, and practical AI tool usage to support how the GVA team quantifies the strategic and financial benefits of digital transformation and AI initiatives.

The ideal candidate brings a strong knowledge management and content operations background, a systems-oriented mindset, and the ability to design scalable, repeatable workflows that ensure content is dynamic, consistent, and easily consumable across platforms. This individual will collaborate closely with GVA, Sales, Sales Enablement, IT Operations, Solutions Validation Team, and cross-functional partners.

Responsibilities

Knowledge & Content Management (Core Focus)

• Own and manage the end-to-end content lifecycle, including knowledge intake, structuring, updating, and publishing
• Build and maintain a centralized knowledge repository for GVA tools, frameworks, and assets
• Ensure content is continuously updated, dynamic, and synchronized across platforms (PowerPoint, sales tools, internal systems)
• Translate raw inputs into production-ready formats (e.g., executive-ready PowerPoint presentations, templates, tools)
• Design scalable approaches to content distribution and updates, avoiding manual, one-off updates across multiple systems
• Establish and enforce content governance, version control, and change management processes

Tools & Model Development

• Maintain and update the knowledge library of ROI and TCO calculators, business case templates, maturity assessments, use cases, value frameworks, and external data feeds
• Architect scalable, modular Excel-based models with clean assumption layers, scenario logic, and sensitivity analysis
• Build reusable templates, calculators, and frameworks that GVA team members can rapidly tailor to specific needs
• Enhance reports and dashboards to track GVA team engagement across internal and external initiatives

AI-Enabled Tooling and Workflow Optimization

• Leverage AI tools (e.g., Claude, OpenAI) to streamline content management, updates, and production workflows
• Identify opportunities to automate and scale content updates across systems using AI and workflow tooling
• Enable AI-assisted workflows for summarization, versioning, and content transformation
• Maintain awareness of emerging AI capabilities relevant to knowledge management, consulting workflows, and sales enablement
• Operate with practical AI fluency (hands-on usage preferred; deep development expertise not required)

Global Value Advisory Team Enablement

• Partner with GVA, Sales, and Sales Enablement teams to understand recurring needs and translate them into scalable assets
• Support quality review and consistency of tools and outputs used across engagements
• Create documentation, training materials, and enablement assets for effective use of knowledge resources

Continuous Improvement

• Gather feedback on content usability, accessibility, and gaps
• Maintain a roadmap for knowledge management and tooling enhancements
• Evaluate and introduce tooling (e.g., BI platforms, content management systems, automation solutions) to improve scale and efficiency

Qualifications

Experience & Background

• ~5 years of experience in knowledge management, content operations, business analysis, or related roles
• Experience supporting Sales / GTM or sales enablement environments
• Demonstrated experience managing content across multiple platforms, formats, and stakeholders
• Familiarity with AI tools and their application in workflows (practical usage preferred)
• Consulting experience (e.g., McKinsey) at the Analyst level is a plus (not required)

Skills & Competencies

• Strong proficiency in Excel-based modeling, data organization, and content structuring
• Experience with content lifecycle management, workflow design, and version control
• Ability to operationalize and scale content across systems and formats
• Strong communication skills with the ability to translate complex concepts into clear, executive-ready outputs
• Comfortable working in cross-functional environments with multiple stakeholders
• Detail-oriented with a systems-thinking mindset focused on scalability and efficiency
• Basic code-level awareness is a plus, but not required (non-developer role)

The targeted pay range for this position in the following location is / locations are:

United States - Redwood City Office GHQ : 142,000 - 212,000 USD / Annual

United States - Chicago Office CHO1 : 130,000 - 194,000 USD / Annual

United States - Ashburn Office AEO : 130,000 - 194,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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