Research Coordinator

The Research Coordinator - Digital Platforms & Engagement supports the operational, digital, and communications functions of research and global health programs. Working closely with the FAST-TB Coordinating Center Administrative Director and Program Manager, the role contributes to the management of digital platforms, stakeholder engagement activities, and research support functions.

The position serves as a coordination point between technical teams, communications functions, and external stakeholders, supporting the maintenance and improvement of digital knowledge-sharing platforms, data visualization tools, and program communications. The role combines platform coordination, content management, data support, and stakeholder engagement within a collaborative research environment.

MAJOR RESPONSIBILITIES:

Digital Platform Coordination and Management

* Coordinate the design, organization, and maintenance of SharePoint or similar knowledge-sharing platforms

* Manage user onboarding, permissions, access controls, and membership tracking for platform users

* Maintain document libraries, resource repositories, collaborative spaces, and structured content systems

* Monitor platform functionality and user experience, identifying and escalating technical issues as needed

* Coordinate updates, improvements, and documentation of platform workflows and governance processes

* Collaborate with IT and/or technical teams on system maintenance, integrations, and platform enhancements on a regular basis.

* Ensure organization, version control, and consistency of digital content and shared resources

Data Management and Reporting

* Develop and maintain dashboards and visual reports using Power BI or similar tools

* Compile, organize, and maintain data for reporting and analysis purposes

* Prepare routine progress updates, summaries, and reporting materials for internal and external stakeholders

* Maintain data documentation and reporting standards to ensure consistency across program outputs

* Generate visualizations and summaries to support program monitoring, engagement tracking, and decision-making

Communications and Stakeholder Engagement

* Coordinate preparation and dissemination of program communications, including newsletters, announcements, updates, and meeting summaries

* Maintain external-facing digital content and ensure information is current, accurate, and accessible

* Enhance current existing external website pages and interactive content to increase reach and activity across stakeholders and TB key experts* Develop onboarding materials, user guides, SOPs, and orientation resources for platform users and stakeholders

* Coordinate meetings, webinars, workshops, and stakeholder engagement activities

* Prepare summaries, presentations, and communications materials for internal and external audiences

* Engage with partners, collaborators, and stakeholders to facilitate communication and strengthen participation across programs

* Update program contact lists and affiliations as needed

CULTURAL REQUIREMENTS:

* Trust

o Must operate with integrity and accountability

o Deliver high-quality work aligned with assigned objectives

o Be a dependable member of the team

* Teamwork

o Work collaboratively across technical and operational teams

o Treat all stakeholders with respect and professionalism

o Be adaptable in a dynamic work environment

* Communication

o Communicates clearly with internal and external stakeholders

o Listens actively and ensures understanding

o Shares information accurately and appropriately

QUALIFICATIONS/SKILLS AND KNOWLEDGE REQUIREMENTS:

* Bachelor's degree in public health, communications, information systems, data science, life sciences, or related field required; Master's degree preferred

* 5+ years of relevant experience in research coordination, digital platforms, communications, or data support

* Demonstrated experience managing an external-facing website, including content updates, back-end administration, and working knowledge of WordPress or a comparable content management system

* Experience with SharePoint or similar document management systems required

* Experience with data visualization tools (e.g., Power BI or equivalent) preferred

* Strong organizational and coordination skills with ability to manage multiple priorities

* Strong written and verbal communication skills in English * Experience working in academic research, global health, or USG donor-funded programs preferred

* Ability to work independently and as part of a multidisciplinary team

* Strong attention to detail and problem-solving skills

* Proficiency in Microsoft Office 365 tools (Word, Excel, PowerPoint, Outlook, Teams)

* Experience with digital engagement platforms or virtual collaboration tools for distributed teams

* Willingness to travel domestically or internationally as required

* Graphic Design Experience is a plus

This job description is a summary of the general nature and level of work performed. It is not an exhaustive list of responsibilities. The organization reserves the right to modify this description as needed.