Tier II System Engineer (Shift Schedules: Day, Evening, and Night)

At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #TeamStratas.

Location

Chesapeake, VA - Chesapeake, VA 23320 US (Primary)

Category

Information Technology

Job Description

Will provide Operations and Maintenance (O&M) support for Azure on-premise environment. Primary responsibilities:

* Provide services for Windows-based IT systems, perform assigned O&M tasks report task progress, provide feedback, and ensure tasks are completed on time.

* Perform technical investigation of infrastructure issues - analyze complex routing/switching/computing problems, recurring performance issues, account and service configurations.

* Perform scan and remediation tasks - perform Security Content Automation Protocol (SCAP) scans to evaluate and report compliance against applicable STIGs, verify and upload scan findings, perform mitigation of findings, and provide write-up of recommended actions for open vulnerabilities and submit to ISSM for concurrence.

* Execution of non-trivial changes and fixes: configuration adjustments, install software patches, service packs to maintain cybersecurity compliance, perform advanced service restarts or failover actions, restoration from backups as per SOPs/changes.

* Problem management: Root cause analysis for significant/repeat incidents, including log review, trend analysis, and proposing corrective actions.

* Provide services for Windows-based IT systems, perform assigned O&M tasks (e.g., install security patches/updates, plan and perform HW/SW upgrades, troubleshoot issues, etc.), report task progress, provide feedback, and ensure tasks are completed on time.

* Develop and submit change requests as necessary.

* Monitor and optimize IT system platform performance.

* Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.

* Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system.

* Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.

* Provide input on disaster recovery, business continuity, and failover/cutover procedures.

* Provide input on support tools and documentation.

Job Requirements

* 3-5 years overall IT experience.

* 2+ years providing operations and administration support of Windows-based IT systems and services.

* Knowledge and experience with PowerShell.

* Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).

* Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred).

* Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc., etc.)

* Strong communication skills capable of communicating technical concepts to senior system administrators.

Certifications

• Security+ CE (Required)
• Microsoft Certified: Azure Fundamentals (Required)
• Microsoft Certified: Azure Admin Associate (Desired)

Shift Details:

Positions available in the following shifts. Please specify in your application which (one or more) shift is your preferred:

• Day, 8am-4pm
• Evening, 4pm-12am
• Night*, 12am-8am

*Night shift specifics:The Third Shift Support Specialist delivers responsive support to users operating across multiple geographic regions and time zones, ensuring continuity of service during non-business hours. The position documents incidents, service requests, troubleshooting activities, and resolutions within the organization's IT service management platform, while maintaining accurate records for knowledge sharing and operational continuity. The specialist communicates technical information clearly to both technical and non-technical users, provides guidance on system functionality and best practices, and facilitates the effective transition of unresolved issues to subsequent support tiers or business-hour teams. Through strong customer service and technical problem-solving skills, the specialist helps maintain a high level of user satisfaction and operational effectiveness across the enterprise.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

Security Clearance

Secret

Certification Required

Security+ (CE)

Job Type

Full-time

StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution.

StratasCorp is committed to equal opportunity in employment, actively seeking to build a diverse and talented workforce, including individuals with disabilities and protected veterans.