Responder Mobilization Manager - West

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

This is an individual contributor position reporting to the Manager, Responder Mobilization. This position manages the resourcing of responders to all active operations and supports and assists local recruitment and deployment for all leveled operations. This role develops, engages and manages Disaster Workforce volunteer support teams and completes unit on-call shifts coverage to meet the needs of active operations and serve as a customer service hub for both DROs and regions needing support. This role is expected to build and maintain strong relationships with divisions and regions, including Division Disaster Executives, Regional Disaster Officers, and Disaster Workforce Engagement staff.

Core work hours* -

SECAR/Northeast - 8a-5p ET

SWARM/Central Atlantic - 9a-6p ET/8a-5p CT/7a-4p MT

Pacific/North Central - 10a-7p ET/9a-6p CT/8a-5p MT/7a-4p PT

*In addition to core work hours, operational activity may necessitate extended evening and/or morning hours depending on time zone(s) of operational activity.

Candidate will also be responsible for 1 week of on-call shift per month, supplemented by qualified and trained volunteers; hours are Monday thru Friday 5p-9p ET and 8a-9p ET on Saturday and Sunday in level 2 or 3 DOCC activation and Monday thru Friday 5p-11p ET and 8a-11p on Saturday and Sunday in level 1 DOCC activation.

WHERE YOUR CAREER IS A FORCE GOOD(Key Responsibilities):

• Manage the resourcing of responders to all active operations and support and assist local recruitment and deployment within region, state, division, or nationally.

• Manage the recruitment efforts of regional recruitment teams through communication of need, conditions on the job, travel information, and priorities.

• Responsible for providing timely customer service support to divisions and regions to answer questions, supply reports, assist in local operational recruitment of responders.

• Build and maintain strong relationships with divisions and regions, including Division Disaster Executives, Regional Disaster Officers, and Disaster Workforce Engagement staff.

• Support regions and division in the identification, development and promotion of workforce responders to meet capacity goals commensurate with operational needs. Monitor region and division resource capabilities to support operational decision-making.

• Develop, engage and manage Disaster Workforce volunteer support teams, including but not limited to Mobilization Managers and Sr. Mobilization Managers. Complete unit on-call shifts coverage to meet the needs of active operations and serve as a customer service hub for both DROs and regions needing support.

• Support the implementation of systems and processes to enhance the responder experience and improve efficiencies, including user acceptance testing as appropriate. Actively support Disaster Workforce Unit teams when assigned projects or operational pace necessitates additional support. Participate in and support doctrine simplification and updating.

Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects; adapt precedent and may make significant departures from traditional approaches to develop solutions

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Qualifications):

• Education: Bachelor's degree required.

• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required.

• Management Experience: N/a

• Skills & Abilities:

• Demonstrate in-depth knowledge of program or service.

• Demonstrated ability in creating presentations and developing training modules.

• Excellent oral and communication skills, including training and presentations.

• Excellent interpersonal, verbal and written communication skills.

• Develop project plans, budgets, and strategies to achieve organizational goals.

• Demonstrate analytical and decision-making skills to develop creative processes for continuous program or service improvements.

• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

• Ability to work on a team.

• Travel: Travel may be required.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

PAY INFORMATION: The annual salary range for this position is $85,000 - $95,000. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO: Starting at 15 days a year; based on type of job and tenure

* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

* 401K with up to 6% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights