Join a team that values balance, open communication, and your future!
Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we're looking for people who want more than just a job-they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now! Job Summary/Overview
The Field Service Coordinator plays a critical role in supporting the execution of field service operations by managing service requests, coordinating technician schedules, and ensuring accurate documentation and communication throughout the service lifecycle. Work Schedule
Monday - Friday 8:00am - 4:30pm Essential Duties and Responsibilities
- Serve as a primary point of contact for field service requests.
- Gather and document complete service request details.
- Coordinate with internal teams to ensure efficient and accurate resolution of customer needs.
- Maintain consistent follow-up and communication with customers throughout the service process.
- Coordinate technician schedules across multiple regions, aligning service needs with technician availability, skillset, and geographic location. Proactively manage scheduling changes, and urgent requests to maintain service levels.
- Triage incoming technical support requests and route them to appropriate internal resources.
- Facilitate communication between customers and technical teams to support timely troubleshooting and issue resolution.
- Prepare, update, and track service-related documentation, including quotes, purchase orders, outcomes, and service orders.
- Monitor open quotes and follow up to ensure timely completion.
- Track technician labor hours and service-related expenses.
- Support invoicing by verifying required documentation and resolving discrepancies as needed.
- Maintain accurate and up-to-date service records within Salesforce.
- Update case statuses, track service activity, and ensure data consistency and visibility.
- Partner with Sales, Applications, Engineering, and Service teams to support service execution and customer satisfaction.
Knowledge, Skills, Competencies, and Abilities
- Ability to build relationships both internally and externally to support customer needs
- Ability to organize, prioritize, and approach tasks with a sense of urgency
- Ability to work independently and as part of a team
- Professional written and verbal communication
- Attention to detail
- Sense of ownership and accountability
Required Qualifications
- High school diploma or equivalent
- Previous experience in customer service, service coordination, logistics, or a related role preferred
- Experience in a manufacturing or industrial environment preferred
Benefits
- Free coffee daily
- 11 paid holidays
- Vacation and paid sick time
- Medical, Dental, Vision insurance, effective day 1
- 401(k) with company match
- Paid parental leave
- Tuition assistance
- Disability insurance
- Dress for your day
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Columbus McKinnon
vision insurance, parental leave, paid holidays, sick time, tuition assistance, 401(k)
May 12, 2026