Supervisor Patient Access

SUMMARY:

Reporting to Director of Neurology and Clinical Manager, plans, organizes and directs activities associated with Neurology patient registration and billing and in patient accounts cashier activities. Responsible for determining account balances and arranging payment schedules. Collaborates in planning, developing and implementing systems to facilitate timely and efficient registration, processing and flow of all Neurology patients. Reviews and authorizes requests for uncompensated care and ensures that Neurology Department patient data (demographic, medical, insurance and financial) is completely and accurately coded onto computer records.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes

PRINCIPAL DUTIES AND RESPONSIBILITIES:

In consultation with the Director of Neurology and Clinical Manager, develops short and long-term goals and objectives for Neurology registration and referral processing. Implements action plans to attain agreed upon objectives. Regularly consults with managers responsible for functionality for such departments as the Neurology Department, Medical Records, Neurology Ambulatory Clinics, and other areas as part on an ongoing evaluation of services.

Develops, secures approval of, and administers operating budgets necessary to achieve agreed-upon goals and objectives. Approves and regularly monitors expenses against allocations. Prepares supporting projections, productivity analyses and justifications as needed. Regularly monitors and prepares monthly reports analyzing actual verses budgeted performance. Initiates or approves requests for purchase within established guidelines.

Interviews, hires, trains, schedules, assigns work to, evaluates, and when necessary, authoritatively recommends discipline and/or discharge of subordinate Neurology department administrative personnel.

Recommends and administers area policies and procedures in order to ensure efficient and accurate Neurology patient in take registration and billing. Makes changes to same when appropriate.

Interprets financial and insurance data supplies by patients in order to determine qualification for governmental, private, and/or hospital programs of uncompensated care. Authorizes uncompensated services to qualifying patients. Meets with non-routine clinic applicants in order to review and evaluate unusual circumstances regarding medical/financial conditions, and determines uncompensated services in situations which can not be handled by subordinate employees.

Prepares and reviews a number of recurring and special reports and analyses pertinent to financial intake, patient flow and other activities.

Continually reviews work processed in order to ensure that established standards are maintained and that diagnoses, charges, insurance benefit level, and the like are properly coded.

Performs other related duties as required.

BASIC KNOWLEDGE:

Level of knowledge of hospital administrative systems normally attained by completion of two years of business education at the college level, or the equivalent experience.

Supervisory and managerial ability necessary to organize and direct medium sized group of business office clerical, directs area activities and coordinates such functions with other hospital areas.

Comprehensive knowledge of various governmental, private and hospital uncompensated care programs in order to authorize uncompensated care services to qualifying patient, as well as knowledge of reimbursement systems and third party payer practices.

Interpersonal skills to manage and counsel subordinates and to interact with personnel at all levels of the hospital.

EXPERIENCE:

At least three to five years in a progressive administrative experience.

Normal office environment.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: