Sr. Technical Program Manager

*Please note before applying: This role requires the work to be performed onsite, full-time in Jacksonville, North Carolina.*

Are you passionate about the chance to bring your program management experience to a world class organization that is leading the way in both content and technology to serve and protect our citizens home and abroad? Do you have the skills necessary to direct cross-functional internal and external teams to ensure project roadmap goals are met? Then Thomson Reuters Special Services (TRSS) is looking for you!

About the Role

TRSS is seeking a Senior Technical Program Manager to support a highvisibility, clientfocused initiative involving the deployment and sustainment of advanced technical solutions. This role plays a critical role in ensuring alignment between client objectives and TRSS delivery capabilities.

As a Senior Technical Program Manager at TRSS, you will serve in a dualadvocacy role:

• As an advocate for the client within TRSS, ensuring client goals, priorities, and constraints are clearly understood and addressed.
• As an advocate for TRSS to the client, providing transparency, structure, and confidence in the TRSS delivery approach.

A core responsibility of this role is managing programs that involve systemtosystem software integrations, where TRSS solutions can operate within a broad technical ecosystem that includes internal and external platforms. You will be responsible for ensuring technical alignment, managing dependencies, and coordinating delivery across interconnected systems. You will work closely with Product Management, Engineering, and Business Development teams to translate complex client needs, identify and mitigate gaps or risks, and ensure solutions are delivered to support longterm client success.

As a Senior Technical Program Manager, you will also contribute to a variety of areas, including:

Program Leadership & Client Engagement

• Serving as the primary liaison between TRSS and client stakeholders, fostering alignment, trust, and clear communication.
• Developing a strong understanding of client objectives, priorities, and operating environment to proactively identify gaps, risks, and opportunities.
• Representing client needs internally while balancing technical feasibility, constraints, and TRSS strategic goals.
• Establishing and maintaining consistent stakeholder briefings, status reporting, and escalation pathways.

Technical Delivery & Roadmap Management

• Owning and managing a multiphase technical delivery roadmap aligned to client outcomes and TRSS capabilities.
• Coordinating closely with TRSS Product Managers to align program needs with product strategy, feature prioritization, and release planning.
• Translating client requirements into clear, actionable plans for Engineering, Product, and Business Development teams.
• Leading programs involving systemtosystem software integrations across platforms, services, and data flows.
• Identifying and managing technical dependencies, integration constraints, and downstream or upstream impacts.

Execution, Risk, & Change Management

• Delivering programs within agreed scope, schedule, cost, and quality parameters.
• Managing change management processes and gaining alignment from stakeholders on changes to scope, priorities, and program timelines.
• Ensuring disciplined execution across all phases of the program lifecycle.

CrossFunctional Collaboration

• Working closely with Engineering, Product, and Business Development teams to ensure solution readiness and delivery success.
• Supporting Agile program functions through coordination of planning activities, backlog prioritization, release milestones, and reporting.
• Aligning internal stakeholders around shared objectives, timelines, and measures of success.

About You

You're a strong fit for the Senior Technical Program Manager role if you have/are:

• Minimum 8 years' experience in technical program or project management roles within an IT or technologydriven environment.
• Bachelor's degree in Computer Science, Business Administration, Program/Project Management, or another related field.
• Demonstrated experience managing technical delivery roadmaps and coordinating crossfunctional teams.
• Handson experience supporting or delivering systemtosystem software integrations, including coordination across multiple platforms, services, or vendors.
• Strong understanding of software development lifecycles and Agile methodologies.
• Proven experience translating technical requirements into delivered solutions.
• Strong communication and leadership skills with the ability to bridge technical and nontechnical audiences.
• Ability to operate effectively amid evolving priorities and ambiguity.
• Willingness to travel to TRSS and client locations as required.
• Ability to obtain and maintain a U.S. national security clearance.
• U.S. Citizenship required.

Preferred Qualifications

• Experience supporting complex or highly operational customer environments.
• Background working with datadriven platforms, analytics tools, or emerging technologies.
• Experience partnering closely with Technical Product Management experts.
• PMP, Agile, or other relevant certifications.

#LI-CS1

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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