Systems Technician Sr

Job DescriptionTitle:Systems Technician, Senior(End User Compute)

Location: Fort Worth, TX (Onsite)

Salary - 34-36/hour

Position Summary

As a SeniorSystems Technicianon the End User Compute team, you willparticipatein andlead engineering efforts to provide secure andhighly availableend-user servicesand devices. Your role is a blend of high-impactprojectparticipationand hands-on systemssupport. Whether you are troubleshooting complex issues, deployingtechnology, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. Youdon'tjustmaintainthe status quo-youanticipategrowth and build the solutions to meet it.

Essential Duties and Responsibilities

• In-Person and Remote Support- Be onsite support for localteammates,projects,and tasks, while alsosupportingremoteusers & devices globally.

• Device Lifecycle Management:Evaluate, define, and enforce global standards for end-user hardwareand software, ensuring a high-performance and ergonomic fleet.

• Deployment Architecture:Leverageandmaintainautomated deployment frameworks (e.g., Autopilot, Intune,Entra) to ensure seamless device provisioning anda "zero-touch" user experience.

• Modern Workspace Innovation:Implement,maintain,andoptimizenext-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms,Cisco,Zoom Rooms) to support a hybrid workforce.

• Infrastructure Oversight:Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.

• Asset Governance:Participateinandmaintaininventory management strategies, ensuring lifecycle data isaccurate,and hardware refreshes are executed on schedule.

• Advanced Troubleshooting:Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.

• Security & Compliance:Ensure all EUC activities align with InfoSec policies and organizational frameworks,maintainingstrict adherence to Change Management and Incident Management protocols.

• Continuous Improvement:Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.

• Knowledge Management:Author andmaintaincomprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team's overall technical maturity.

Required Skills and Abilities

• Experience:

• 5+ years supportingend-userdevices and users ina large-scale (e.g., 5,000+ users) enterprise environment.

• 5+ years of experience with MicrosoftWindows OSand Mac OS

• 1+ years of experience with Microsoft Intune and working in a global (multi-country) environment.

• Technical Expertise:

• ModernDeviceManagement:Advancedunderstanding ofIntune or other MDMs (SCCM, SCCM, JAMF,etc.)

• Deployment Experience: Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.

• Scripting & Automation:Experiencein PowerShell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.

• OS Lifecycle& Support: Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring

• Experience implementing video conferencing and AV solutions

• Access Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.

• Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation.

• Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).

• Experience in ServiceNow or ITSM ITIL based ticketing system.

• Soft Skills:

• Exceptional interpersonal, verbal, and written communication skills.

• Proven analytical and problem-solving skills.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Ability to build strong, trusting relationships with technical and non-technical staff.

• A self-starter, highly motivated, and naturally curious, with a customer-centric mindset.

• Mentorship: A genuine interest in coaching junior teammates and fostering a collaborative, knowledge-sharingenvironment

Education & CertificationPreferences

• Education:Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study isrequired.

• Microsoft 365Certified: Endpoint Administrator Associate (MD-102)

• Microsoft Certified: Azure Administrator Associate (AZ-104)

• JamfCertified Admin (for Mac-heavy environments)

• ITILFoundationv4 (for process and framework alignment)