Patient Access Specialist - PRN/ Intermittent (Emergency Department)

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and counseling staff.

Essential Functions:

• Answers telephone inquiries; screens calls; routes calls and takes messages (20%)

• Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers. (20%)

• Works to properly identify patients to increase clean claims and minimize errors associated with misidentification. (10%)

• Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid. (10%)

• Coordinate bed assignment, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors. (10%)

• Verifies and updates patient demographics information and billing insurance information for new and existing patients. (10%)

• Calls insurance companies for treatment authorization and benefit information. (10%)

• Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification. (5%)

• Maintain quality assurance scores of 98% or higher in conjunction with department expectations. (5%)

Education:

• No High School Diploma and/or No GED required

Work Experience:

• No experience required

Licenses:

Knowledge, Skills and Abilities:

• Organization and Attention to detail

• Effective communication

• Ability to Problem Solve

• Ability to prioritize workflow and determine priority

• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies

• Ability to multi-task and handle a high volume of tasks at one time

• Ability to enter data quickly and accurately

• Ability to complete daily work by the end of the shift

• Ability to work collaboratively with a team

• Ability to type 25 wpm.

• Knowledge of Microsoft Office Suite.

• Familiarity with Epic

Schedule: This is an intermittent/PRN position that may require coverage for days, nights, weekends, and holidays to meet the needs of a 24/7 emergency department at a Level I Trauma Center.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with exceptional retirement contributions, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Social security replacement retirement plan with employer contribution of 3%

• On-site employee fitness center and wellness classes

• Community resource navigation support

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Education & development opportunities including career pathways and coaching

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.