Central Services Branch Manager (Park Management Specialist I)

Join the Park Authority and our nationally recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking a Central Services Branch Manager (Park Management Specialist I) to be a part of one of the most highly regarded park systems in the country. With more than 25,000 acres of parkland, nine Rec Centers, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level.

The Park Authority is seeking an experienced, innovative, and collaborative manager to oversee several high-profile business operations across Fairfax County's parks. This role plays a critical part in delivering exceptional customer service while managing key revenue-generating programs and services.

Key Responsibilities:

• Leads and oversees a centrally managed call center, member account services, registration and data management
• Leads and oversees a centrally managed reservation departments, permitting, contracted events, and facility rentals (including tennis courts and athletic fields)
• Supervises the sports tourism department responsible for hosting national level events
• Collaborates closely with field staff, leadership, and external partners to ensure seamless service delivery
• Serves as a liaison with the financial management team, particularly regarding point-of-sale and member account systems
• Responds to customer feedback and implement process improvements to enhance service quality
• Develops strategic goals and business plans aligned with operational areas, leadership &, management
• Supervises, trains, and supports high-performing staff across multiple service areas
• Ensures consistent, high-quality customer experiences across all programs and services

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Develops long-range goals and strategic plans;
• Prepares annual operating objectives and monitors progress toward these objectives;
• Serves as a member of the division management team and interdivisional teams;
• Reviews program budget expenditures and budget requests;
• Prepares and submits a consolidated budget to the appropriate approving authority;
• Develops management indicators for budget development and evaluation of organizational performance to goals;
• Develops, implements and evaluates policies and procedures and implements or recommends changes;
• Ensures that all data necessary for the functioning and management of the organization is stored and retrievable;
• Supervises, evaluates and counsels subordinate personnel and provides for training and career development;
• Evaluates suggestions for new programs and improvements to existing programs;
• Prepares periodic reports concerning organizational activities and accomplishments.

Required Knowledge Skills and Abilities (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of the principles and practices of the assigned specialty area within parks and recreation;
• Knowledge of the principles and methods of organization and management;
• Knowledge of the principles and practices of public administration;
• Ability to plan and coordinate the work of subordinate personnel;
• Ability to supervise, evaluate and counsel employees;
• Ability to analyze programs and evaluate their performance against established objectives;
• Ability to prepare clear, concise financial and administrative reports;
• Ability to evaluate, refine and consolidate budget requests;
• Ability to use a personal computer, applicable software and peripheral equipment;
• Ability to work effectively in a group of both peers and subordinates;
• Ability to keep abreast of new developments in the field;
• Ability to establish and maintain effective working relationships with employees and the public.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a degree in recreation and park management or other pertinent related field; Plus, four years of experience in work related to parks or recreation, including responsible administrative/managerial experience, preferably in the applicable functional area.

CERTIFICATES AND LICENSES REQUIRED:
Driver's License (Required)

NECESSARY SPECIAL REQUIREMENT:
The appointee to the position will be required to complete a criminal background check, credit check and driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• The ideal candidate brings strong experience in financial and program data management, along with the ability to think strategically and lead cross-functional operations.
• Experience in program/registration/member data/reservation software systems.
• Experience with service delivery (rentals, reservations, large events, etc.) for external groups and organizations.
• This individual is highly organized, solutions-oriented, and skilled at building collaborative relationships both internally and externally.
• They also have the ability to occasionally work evening and weekends to fulfill the needs of the job.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.