Customer Service Rep

Position Summary:

The Customer Service Representative (CSR) is the primary point of contact for our clients, responsible for delivering an exceptional service experience that aligns with our corporate values. This role requires a proactive, high-energy professional who excels in a fast-paced environment. The ideal candidate is a detail-oriented problem-solver dedicated to fostering long-term client loyalty and supporting organizational growth.

Core Duties & Responsibilities:

• Relationship Management:Build and maintain sustainable relationships of trust with customer accounts through open, interactive, and professional communication.

• Omnichannel Support:Manage high-volume inbound inquiries via phone and email; provide accurate pricing quotes, product specifications, and order status updates.
• Order Management:Process customer orders with high accuracy, ensuring all data entry complies with company standards and timelines.
• Proactive Outreach:Conduct outbound calls to resolve order discrepancies, follow up on quotes, and identify opportunities to strengthen client partnerships.
• Sales Support:Partner with the Inside Sales team to drive business growth by identifying lead opportunities, assisting with showroom resets, and researching potential new accounts.
• Product Expertise:Maintain a deep understanding of the product catalog to effectively educate customers and provide technical recommendations.

Required Skills & Qualifications:

• Technical Proficiency:Advanced knowledge of Microsoft Office Suite (specifically Excel and Word) and experience navigating ERP or CRM systems.
• Communication:Exceptional verbal and written communication skills with the ability to convey complex information clearly.
• Self-Management:Proven ability to work independently, take initiative, and manage time effectively without constant supervision.
• Problem Solving:Strong analytical skills with a "solutions-oriented" mindset to resolve customer grievances or logistical hurdles.
• Professionalism:Ability to maintain a calm, professional demeanor under pressure and during high-volume periods.

Physical & Intellectual Requirements:

• Multitasking:Ability to prioritize a heavy workload and switch between tasks seamlessly without losing attention to detail.
• Critical Thinking:Sound reasoning skills and the ability to make informed decisions in the best interest of the customer and the company.
• Collaboration:A team-player mentality with the ability to provide constructive feedback to management and support colleagues

Professional Experience:

• Minimum 2+ Years:Proven experience in customer service, account management, or inside sales role.
• Industry Experience:(Optional/Recommended) Previous experience in [Insert Your Industry, e.g., Manufacturing, Wholesale, or Retail] is highly desirable.
• Sales Support:Experience assisting sales teams or performing "upselling/cross-selling" is a plus

Compensation

• We offer a stable base hourly wage supplemented by a performance-based commission structure

This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement.

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