New

Banquet Captain

Gorman & Company
paid holidays, tuition reimbursement, 401(k)
United States, Illinois, Rockford
Apr 22, 2026
BANQUET CAPTAIN Are you someone who likes having fun at work and enjoys being part of a collaborative team? We are looking for motivated and hard-working individuals who are committed to providing first class customer service. If you want to be valued and make a difference at work, apply today! Our company offers an engaging work environment and a full line of great benefits to those who qualify! The Embassy Suites is seeking a full time Banquet Captain to supervise and manage all banquet events for our company. As the Banquet Captain, you will be responsible for ensuring that banquet operations run smoothly and prioritizing the comfort and safety of our guests. As a Banquet Captain on our team, you will complete a variety of tasks which will include: Welcoming guests upon their arrival and assisting them with their seating arrangements. Assisting managers and organizers with planning the layout and logistics of events. Setting up and managing staff shifts and timetables. Developing and providing staff with the necessary training, including customer service and serving etiquette. Managing the setup of events. Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff. Monitoring the inventory of supplies, equipment, and furniture. Tending to guests' requests, questions, and complaints. Ensuring that the venue and facilities remain neat and clean. Ensuring that all applicable safety regulations are communicated and adhered to. The position is ideal for someone with the following experience and qualities: High school diploma or GED. Degree in hospitality or similar preferred. A minimum of 3 years of experience as a Banquet Captain or similar. Excellent leadership abilities and the ability to manage many staff members. Great time management and multitasking abilities. Excellent written and verbal communication abilities. The ability to provide an excellent level of customer service, even in stressful situations. Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time. Willingness to work long hours, irregular shifts, and on weekends and holidays. Dependability and regular attendance. Why work with us at The Embassy Suites? Competitive Pay starting at $15/hour plus gratuity Full Benefits- Medical, Dental, Vision, Life, Short/Long- Term Disability, Flex Spending, and more! 401K+ Match (up to 6%) 9 1/2 Paid Holidays Employee Assistance Program Education Reimbursement towards position related coursework Team Member Development & Training The Embassy Suites, Rockford Riverfront is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings. Equal Opportunity Affirmative Action Employer