New 
Residential Inside Sales Representative - Sioux Falls, SD
 Midco | |
 United States, South Dakota, Sioux Falls | |
 Apr 22, 2026 | |
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Job Summary:
The Inside Sales Representative is the driving force behind helping customers discover the best solutions for their needs. By leveraging value-based selling techniques, they will identify and recommend the right products and services, ensuring customer satisfaction and driving revenue growth. Their proactive approach to outbound calling and follow-ups will create new sales opportunities, while their collaboration with internal and external teams will guarantee an exceptional customer experience. Responsibilities: * Service incoming and outbound calls from residential customers inquiring about Midco products and services. * Identify the right products and services for customers through value based selling techniques. * Sell/upsell Midco products and services to new and existing customers. * Perform proactive outbound calling associated with sales and marketing campaigns. * Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations. * Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features. * Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions. * Follow up with leads and contacts in a timely fashion. * Exceed organizational goals for revenue, upselling, and add-on selling. * Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams. * Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience. * Communicate effectively and professionally in all forms of communication with internal and external customers * Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. * Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures. * Maintain reliable and predictable attendance as required by the position. * Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: * High school diploma or equivalent (GED). * Basic typing, email and computer skills. * Proficient at using technology including the internet and applications. * Exceptional communication skills, both verbal and written. * Ability to adapt and excel in a fast-paced work environment. * Ability to meet and exceed quota or goals. * Self-driven and motivated to proactively complete outbound sales. Preferred Qualifications: * At least 1 year of previous sales or relevant customer service/sales experience. Position leveling will be assigned congruent to experience and training. Residential Inside Sales-Advanced * Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer. * Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer. * At least 3 years of previous sales or relevant customer service/sales experience required. * Documented history of exceeding sales performance objectives. Residential Inside Sales-Senior * Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer. * Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer. * At least 5 years of previous sales or relevant customer service/sales experience required. * Documented history of exceeding sales performance objectives. Work Environment: * Inbound and outbound call center environment, wearing a headset. * Extremely time sensitive to meet customer demand. * May be required to work in excess of 40 hours per week. * Some shifts are outside normal business hours. Mental Demands: * Ability to understand, follow and execute both routine and non-routine verbal and written instructions. * Proficiency in understanding problems and collaborating with others to find alternative solutions. * Clearly articulate instructions and expectations. * Skilled in focusing on the issue at hand without reacting emotionally. * Ability to de-escalate conflicts effectively. * Maintain availability and composure during periods of continuous, high interaction volume. * Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions. | |