Mission Coordinator

At LMI, we're developing the next generation of RFID, GPS tagging, and sensor-mesh solutions that enable mission-critical operations for the Department of Defense (DoD). Our mission goes beyond delivering innovative technology-we ensure it transforms operations by driving real adoption, operational trust, and mission enhancement.

As a Mission Coordinator, you will support the Mission Manager in driving successful deployment, adoption, and sustainment of LMI's advanced solutions. This role is ideal for a highly motivated early-career professional eager to gain hands-on experience in customer success, program delivery, and operational technology in a mission-driven environment. You will help ensure smooth execution of customer engagements, support training and field activities, and contribute to continuous improvement efforts that enhance mission outcomes.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Customer Success Support:

Assist in coordinating customer success activities across DoD accounts, ensuring timely communication, scheduling, and follow-through.
• Support Field Service Representatives (FSRs) with logistics, materials, and preparation for deployments and training events.
• Help capture customer feedback, notes, and action items from meetings and field engagements.
• Maintain organized records of customer interactions, requirements, and ongoing initiatives.

Adoption and Program Execution:

• Support the development and delivery of training materials, guides, and onboarding resources for end users.
• Assist in tracking adoption metrics, usage data, and customer success indicators.
• Help document customer success stories, lessons learned, and operational use cases to support internal teams.
• Coordinate with internal teams to ensure alignment on deliverables, timelines, and customer needs.

Operational and Continuous Improvement Support:

• Contribute to improving internal processes, templates, and playbooks for customer engagement and training.
• Help maintain centralized repositories for training materials, documentation, and program assets.
• Assist in analyzing feedback and identifying trends to inform product and training improvements.
• Provide general program and administrative support to ensure efficient execution of mission activities.

Required:

• Bachelor's degree (or expected graduation) in business, engineering, information systems, or a related field.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Willingness to learn new technologies and work in a fast-paced, mission-driven environment.
• Ability to work collaboratively across teams and support customer-facing initiatives.
• S. citizen with the ability to obtain and maintain a Secret-level security clearance; willingness to travel as needed.

Preferred:

• Internship, academic project, or extracurricular experience related to technology, consulting, or government environments.
• Interest in customer success, program management, or operational technology.
• Familiarity with tools such as Microsoft Office, collaboration platforms, or data tracking tools.
• Exposure to DoD, logistics, IoT, or emerging technologies through coursework or personal projects.

Target salary range: 57100.49 - $97425.64

#LI-SH1

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.