Banquet Server

Position Title: Banquet Server

Reports To: Banquet Manager

FLSA Status: Non-Exempt

OVERALL DESCRIPTION OF JOB SCOPE AND RESPONSIBILITIES:

The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. Responsible for the prompt, courteous, smooth, and efficient service of food and beverage to guests during banquet functions. Additionally, work as a team to follow through with the proper and timely set-up and execution of banquet events.

RELATIONSHIPS:

This position reports to the Banquet Manager, retains relationships with peers and all other departments within the hotel, maintains relationships with current and prospective clients and guests.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Please note that the essential job functions listed here are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised. Other duties may be required and assigned from time-to-time.

• Review and understand Banquet Event Orders (BEO's) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.

• Read and execute specifications listed on the Banquet Event Orders.

• Attend all pre-shift meetings to ensure events flow smoothly.

• Be in communication with the Banquet Captain regarding any special needs.

• Assist in ensuring that each event is on time as per the Banquet Event Order.

• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.

• Maintain proper dining experience, deliver items, fulfill customer needs, remove courses, replenish utensils, and refill glasses.

• Greet all guests warmly with an appropriate greeting.

• Deliver and serve welcome drinks, food, meals, condiments, and accompaniments etc.

• Properly open and pour wine at the table side.

• Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.

• Replenish buffet items to ensure consistency and freshness in presentation.

• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.

• Ensure guest satisfaction throughout the meal service.

• Respond to guest requests in a friendly, timely, and efficient manner.

• Ensure each course is cleared and tables are properly crumbed.

• Perform basic cleaning tasks as needed or directed by supervisor.

• Monitor tableware to ensure it is presentable to guests.

• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.

• Attend tables by removing and separating tableware, plate ware, glassware, and flatware.

• Ensure proper use, storage of all meeting room equipment.

• Maintain high standards of safety and cleanliness in all areas of the meeting room.

• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.

• Assist others with side work including, but not limited to cleaning, stocking, folding, silverware, etc.

• Adhere to grooming and appearance standards.

JOB QUALIFICATIONS:

• One to two years of experience in a similar role in an upscale hotel.

• Excellent verbal and written communication skills.

• Must be able to speak, read, write, and understand English.

• Use judgement and reasoning to cope with emergencies.

• Exceptional knowledge and understanding of various banquet and food service techniques and standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical demands commonly associated* with the performance of the functions of this job. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, climb, lift, push, pull, stoop, reach, handle, and write. The employee regularly communicates with guests. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 30+ pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Environmental/Atmospheric Conditions: Environmental/atmospheric conditions commonly associated* with the performance of this job. While performing the duties of this job, the employee will endure inside and outside conditions.

Gorman & Company is an Equal Employment Affirmative Action Employer