Learning Resource Vendor Associate

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Learning Resources Associate contributes to evaluating, integrating, and optimizing third-party and digital learning resources that support academic programs. This position partners with faculty, Learning Science and Assessment, Academic Programs, ITS, and external vendors to ensure resources are accessible, scalable, cost-effective, and aligned with curriculum needs.

You will manage vendor relationships, support LMS integration, monitor adoption and usage trends, and contribute to process improvements that strengthen course delivery and operational efficiency. We are looking for education technology fluency and the ability to collaborate with partners to enhance the student learning experience.

You'll be the bridge between us and our third-party academic vendors, building and maintaining those critical relationships that make our university succeed.

To succeed in this role, you'll need to stay current and knowledgeable about your assigned vendors, platforms, and industry standards. You will evaluate enhancements, monitor trends, and identify opportunities to strengthen resource effectiveness.

What you'll do:

• Evaluate learning resources that guide the mastery of university program competencies.
• Work with academic team(s) to research and recommend resources and products that are available and that might be available in the coming months and quarters.
• Manage a business relationship with assigned vendors that promotes an innovative student experience to support organizational student experience goals.
• Ensure accuracy and availability of learning resources, Global Campus Vendor Catalog, and Resource Support Documentation
• Provide access to and troubleshoot the use of and access to digital courseware and resources for staff, faculty, and students.
• Investigate and compile learning resource related data to measure and identify trends.
• Communicate with internal and external partners, and interface with other team members in academic leadership, academic programs, COLT, and Learning Science and Assessment for projects and improvements.
• Coordinate different learning resource projects including their planning, execution, tracking, and implementation.
• Communicate project progress and issues to partners in an.
• Maintain a collaborative relationship with all appropriate internal and external entities to promote a positive student experience.
• Help resolve issues related to student, staff, or access.

Minimum Qualifications:

• 1+ years of professional work experience in higher-education, customer service, data entry, or technology related field.
• Digital navigation, data entry, and quality assurance.
• Equivalent of experience in lieu of degree acceptable: Yes No

#LI-Remote

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources