Manager, National Accounts

Key Responsibilities:

• Drive alignment between THD leadership and GMS field leadership to strengthen relationships, streamline processes and enhance communication between THD and GMS.
• Lead, train and develop the National Accounts Sales Rep team responsible for national-level operations.
• Establish and maintain close partnerships with stakeholders across supported markets.
• Serve as subject matter expert on the market, processes and operational requirements.
• Consistently exceed established KPIs, revenue targets and sales goals.
• Own and manage the Quote Center data, ensuring accuracy, consistency and compliance with established standards.
• Strategically set up and manage new markets within the Quote Center, ensuring seamless integration and scalability.
• Drive operational excellence by managing daily national-level operations to optimize account performance and growth.
• Maintain, update, and oversee multiple pricing structures to support strategic pricing initiatives and national account requirements.
• Collaborate on complex and large job quotes, special pricing requests, and custom solutions aligned with business objectives.
• Identify and implement opportunities to standardize order processes, improving efficiency and supporting long-term e-commerce scalability.
• Assist with accurate order entry to ensure smooth execution and high customer satisfaction.
• Address order errors and operational issues quickly and effectively to minimize disruption.
• Develop and deliver comprehensive training.
• Share data, insights, and best practices with supported markets to drive continuous improvement.

Direct Manager/Direct Reports:

• Reports directly to the VP, National Accounts
• Direct reports include National Accounts Sales Representatives

Travel Requirements:

• 1X per month at the most

Physical Requirements

• Must be able to remain in a stationary position in an office environment 80% of the time.
• Will frequently move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Working Conditions

• At home office and in a branch.

Minimum Qualifications

• Bachelor's degree
• 5+ years of related experience
• Proficient in Microsoft Suite
• Ability to manage complexity, prioritize effectively, and thrive in a fast-paced, national-scale environment.
• Knowledge of building materials and experience in the construction industry is preferred.
• Proven leadership experience managing cross-functional or national account teams is preferred.
• Strong understanding of pricing structures, quoting systems, and order management processes is preferred.
• Experience working with Quote Centers, CPQ tools, CRM systems, and EDI platforms is preferred.
• Highly organized with exceptional attention to detail and process improvement mindset.
• Strong analytical, communication, and problem-solving skills.
• Must be able to problem solve and prioritize tasks.
• Must be able to manage stress depending on deadlines and ongoing projects.
• Must be able to multitask.
• Must be able to receive and analyze information.
• Must be able to quickly communicate solutions if problems occur.
• Must be able to demonstrate a high degree of sound judgement and initiative.
• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Preferred Qualifications

• Knowledge of building materials and experience in the construction industry is preferred.
• Proven leadership experience managing cross-functional or national account teams is preferred.
• Strong understanding of pricing structures, quoting systems, and order management processes is preferred.
• Experience working with Quote Centers, CPQ tools, CRM systems, and EDI platforms is preferred.

Minimum Education:

• Bachelor's degree

Preferred Education:

• N/A

Minimum Years of Work Experience:

• 5+ years of related experience

Certifications:

• N/A

Competencies:

• Agility and Resilience
• Business Insights
• Collaboration
• Customer Focus
• Develop Talent
• Drive Results
• Leadership Courage

Work Location: Atlanta, GA

Remote/Virtual, hybrid or in-office: Hybrid