Account Manager

About Lightpath

Lightpath is building the fiber infrastructure the digital economy depends on - owning, operating, and expanding dense, high-performance networks for enterprises, public institutions, carriers, and cloud innovators. Our all-fiber network supports mission-critical environments, from financial markets and healthcare systems to AI platforms and next-generation cloud architectures. As we expand across the Northeast and into high-growth markets nationwide, we invest ahead of demand - building infrastructure with precision, resilience, and accountability.

To support that growth, we're building a team of people who take ownership, think long-term, and take pride in tackling complex work with care and integrity. At Lightpath, every role contributes to infrastructure that powers critical systems and real-world outcomes. We look for individuals who value precision, accountability, and collaboration and who want to help build networks, processes, and partnerships that are engineered to last.

Job Summary

The Account Manager will play a critical role within the Lightpath Sales Organization. The successful candidate will team with Account Executives and Sales Leadership to serve the needs of our largest customers to ensure they are positioned to be highly responsive in developing and presenting our solutions.

Duties and Responsibilities

The Account Manager working in conjunction with the Sales Teams will further sales through various activities including but not limited to the following:

• Partner and complement Account Executives to better serve the needs of our customers.
• Proactively communicate with our clients and act as a liaison within Lightpath.
• Support customers with transactional quote requests below 1,000 Mbps.
• Correspond with customer accounts to write and coordinate move, add, change, and disconnect orders.
• Support Account Executives and Sales Management with general requests in support of customers.
• Expand and deepen relationships within our largest accounts with the purpose of accelerating sales and improving the overall customer experience.
• Aid in facilitating the distribution of any required monthly customer reporting.
• Interact effectively as a team member within the Sales organization to support achievement of sales objectives.
• Work in and contribute to an atmosphere of trust and integrity with fellow employees to ensure the company's overall success.
• Work within all company guidelines and proactively seek the advice and assistance of your supervisor whenever needed.
• Consistently and completely utilize our CRM Tool, (Salesforce.com) and enter all sales related activity in accordance with the sales methodology into the system daily.
• Consistently strive to meet revenue objectives as outlined for the role.
• Any other duties as assigned.

Qualifications

• Candidates must be high energy individuals who are willing to be an integral part of a growing professional sales organization.
• Ability to multi-task, prioritize and organize effectively in a fast-paced demanding environment and be highly responsive to customers.
• Ability to work well under pressure.
• Ability to work independently and with others.
• Strong professional verbal and written communication skills.
• Strong people and relationship management skills.
• Strong negotiation, problem solving and analytical skills.
• Strong Computer Skills are required for development of complex customized proposals and RFI/P responses etc.
• Minimum 2 years in telecom/ cable industry in support of sales preferred.
• Minimum 4 years in customer facing position preferred.
• College degree or relevant experience.
• Satisfactory Driver's License & Dependable transportation.
• Ability to travel as needed.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

The anticipated pay for this position is $75,000 to $175,000 annually, which reflects a good-faith estimate of what we may offer at the time of the posting, inclusive of base salary and commission incentive pay. Commission is tied to individual and/or company performance. Base salary will be determined on various factors, including geographic location (such as New York City, Long Island or White Plains) as well as relevant experience. A comprehensive benefits package is offered as well, including medical, dental, vision, 401(k), paid time off, and more.