Technical Application Specialist

SP Industries Inc., an ATS company, is searcing for a Technical Application Specialist to join our growing team!

The Application Specialist, supporting our North America lab equipment business, is responsible for providing critical technical application support to our customers as well as sales and product management teams. The ideal candidate has both technical and industry experience in pharmaceutical and biotech chemistry research laboratory workflows, including but not limited to solvent evaporation and freeze drying.

RESPONSIBILITIES:

The Application Specialist will report to the Sr. Director of Lab Equipment Sales and be responsible for the following duties plus any additional tasks requested by the Sr. Director of sales, with a focus on Genevac evaporators and VirTis benchtop freeze dryers:

• Supports our team with product demonstrations, customer trainings, and technical presentations to grow new lab equipment sales.
• Supports new and existing customers with workflow optimization to maximize the value of our instruments in their laboratory.
• Develops deep relationships with key accounts and industry key opinion leaders to develop commercial resources, such as whitepapers, webinars, brochures, presentations.
• Works closely with the UK office, particularly R&D and product management, to implement voice of customer feedback, competitive information to enhance new product development.
• Provides first level technical support to customers in North America for our lab equipment products.
• Regularly provides product training to the sales team.

CRITICAL PROFESSIONAL ATTRIBUTES:

Organizes:

• Expediently prepares technical materials and support to the sales team and customers with strong attention to detail and clear communication.
• Technical materials and support must reflect the quality expected by SP and its customers.
• Records execution of the above accurately in Customer Record Management tool.

Motivates and Communicates:

• Maintains good working relationship with company members, channel partners, and customers.
• Develops superior quality image and communicates that to channel partners and customers.
• Communicates improvements, opportunities, new product ideas, competitive activities, and obstacles on an as needed basis through supervisor and/or marketing department.

Professionalism & Integrity:

• As a member of our SP Team, work to enhance a professional and dignified image in all contact and communication with SP Industries' personnel, channel partners and customers.
• Maintain your professional integrity in all work-related situations.
• Continually take steps to develop and improve personal skills and knowledge, beyond what is provided or required

EXPERIENCE / QUALIFICATIONS:

• Minimum 5 years of lab equipment sales or technical/applications support experience supporting pharma and biotech research laboratory customers
• Robust knowledge of chemistry laboratory workflows and lab equipment. particularly in pharma and biotech
• Strong industry knowledge and relationships in North America pharma and biotech market
• Experience presenting webinars and writing whitepapers
• Experience working in a chemistry laboratory a plus

EDUCATION:

• Bachelor's Degree, preferably in the life or physical sciences (Chemistry, Biochemistry, Chemical Engineering a plus)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to talk and listen.
• The employee is regularly required to use color vision and work with computerized data.
• The employee is regularly required to stand, walk, and sit.
• The employee is occasionally required to lift up to 20 pounds.
• The employee is regularly required to use normal office tools, equipment and PC's.

WORK ENVIRONMENT:

The work environment characteristics described here are typical of those an employee might encounter while performing the essential functions of this job.

• Work is normally performed in both the office and shop.
• The office environment is an interior office with air conditioning.
• The shop contains mobile equipment, machinery, and high voltages.
• The shop noise level is variable and may require hearing protection in some areas.
• The shop is heated when required but many areas are not air conditioned.
• Some shop processes use high voltage arcs or concentrated magnetic fields.
• The shop contains open flames and caustic chemicals.
• Some areas of the shop may be designated as hard hat zones.

HSE:

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Employee responsibilities for Health, Safety and Environment include:

• Work in compliance with divisional health, safety and environmental procedures
• Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
• Report any unsafe conditions or unsafe acts
• Report defect in any equipment or protective device
• Ensure that the required protective equipment is used for the assigned tasks
• Attend all required health, safety and environmental training
• Report any accidents/incidents to supervisor
• Assist in investigating accidents/incidents
• Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct