New

Business Analyst / Agent Administration Coordinator

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Virginia Beach
Feb 05, 2026
Description This position has primary responsibility for processing and monitoring the appointment of internal and external licensed agents for the health plan's Group, Individual and Medicare segments. This position will also provide front-end support to agents for their administrative needs, including their appointment and commission payment inquiries and issues, as well as back-end support for internal sales, service and support reps in their efforts to provide best-in-class service to the agents, agencies and general agencies. This position will work closely with the commission payment and accounts payable departments within the health plan to coordinate proper documentation and accurate and timely commission and bonus payments. Qualifications: Minimum 4 years experience in health care or insurance industry. Bachelor's degree. Skills Business analysis, Microsoft excel, Ms word, Windows, Outlook, Business requirements, Reporting, Communication, customer success, professionalism Top Skills Details Business analysis,Microsoft excel,Ms word,Windows,Outlook,Business requirements,Reporting,Communication,customer success,professionalism Additional Skills & Qualifications Job Functions: Review agent appointment application packets and appoint agents in a timely manner with the Department of Financial Services (DFS) or deny appointments in accordance with Florida Statutes, Centers of Medicare Services (CMS) requirements and health plan procedures. Order and review background and credit reports on agent applicants. Perform OIG/GSA exclusion checks prior to contracting and monthly thereafter on agents as defined by procedure. Terminate and renew appointments with DFS according to statutes and health plan guidelines, including sending the required notices of termination. Maintain the agent appointment data in the agent database within the Broker Master or Customer Relationship Management (CRM) system(s) to reflect the most up-to-date and accurate information. Maintain accurate, complete and updated agency and agent files in system. Respond with a sense of urgency to agent calls and emails in order to provide best in class service to these constituents. Provide proper follow up and follow through to agent/agency issues to ensure timely resolution. Prepare and send agent welcome letters and other general agent and agency correspondence as needed regarding their appointments, assignment or compensation. Collaborate with internal health plan Sales, Service and Support representatives in handling and resolving agent issues related on appointments and compensation matters Work with internal Finance staff to coordinate accurate and timely payments of agent commissions and bonuses. Provide reports to management as needed. Review and implement requests for agent/agency changes, including agent of record changes and payee changes, in accordance with the health plan's procedures. Review and audit agent, agency and general agency data and group-related CRM data as needed to ensure proper agency and group assignment. Provide back-up to the Sales Coordinators in their Sales Support duties as assigned by Supervisor. Experience Level* Intermediate Level Job Type & LocationThis is a Contract position based out of Virginia Beach, VA. Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.