Business Operations Manager - Payments and Identity Risk

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Business Operations Manager role drives alignment, accelerates execution, and ensures unwavering focus on the highest-priority strategic initiatives. The role provides broad exposure to many senior leaders across the organization. As part of the Business Operations team, this role operates as an internal consultant, tackling high-impact strategic and operational initiatives that drive growth and efficiency.

Essential Functions

• Fosters a culture of continuous improvements, financial prudence, and operational agility.

• Ensures operational excellence, contributing to the company's strategic objectives and overall growth in a competitive environment.

• Tackles hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation.

• Drives strategic decisions by crisply diagnosing a problem space, evaluating potential strategic responses, and outlining coherent actions and key tradeoffs.

• Prepares business updates and assists in follow-up and resolution for specific projects and their impact on company-wide priorities.

• Partners closely with teams across functions to influence their direction and ensure alignment with strategic objectives.

• Presents findings and recommendations to audiences at all levels, including senior leadership, in a clear and concise manner.

• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree.

• 5+ years of relevant experience.

• Experience with Planview or similar (Clarity, SPM, EPPM, etc.) with focus on demand planning, resource allocation, cost center management, and data hygiene.

• Strong hypothesis-driven problem solving using both quantitative and qualitative approaches.

• Proven track record of collaboration, with experience working well across diverse teams and with external partne

• Curiosity about markets, competition, and strategy, including how companies build durable competitive advantages.

• Excellent storytelling and executive influence skills (written memos / slide presentations / verbal communications), with the ability to synthesize complex insights into clear, actionable recommendations for senior leadership.

Preferred Qualifications

• Previous experience in consulting, especially in strategy or operations roles.

• Knowledge of the banking, payments, and/or fintech industry, with an understanding of market dynamics and industry trends.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $104,000 - $130,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.