Sr. Mac Engineer

Role: Sr Service Desk/Mac Engineer
THIS IS A HYBRID ROLE IN NYC

Endpoint Management & Administration

• Architect and maintain enterprise macOS deployment and software management systems across large-scale global environments
• Administer and optimize Jamf Pro infrastructure, including policy management, configuration profiles, and endpoint security
• Configure and enforce security policies including firewall rules, application restrictions, and network access controls
• Implement granular application installation controls to ensure only approved software can be deployed
• Manage complete macOS lifecycle including provisioning, deployment, patch management, and decommissioning
• Design and implement backup and disaster recovery solutions for macOS infrastructure
• Lead large-scale migrations and platform transitions with minimal business disruption

Automation & Engineering

• Develop and maintain automation scripts using Bash, Zsh, Python, AppleScript, and Perl to eliminate manual processes
• Create automated vulnerability monitoring systems integrating with National Vulnerability Database (NVD) and other security sources
• Build executive dashboards and reporting tools to provide real-time visibility into deployment status, patch compliance, and support metrics
• Design self-service tools and workflows to empower end users and reduce support ticket volume
• Integrate macOS systems with enterprise platforms including ServiceNow, Active Directory, and Microsoft 365

Security & Compliance

• Monitor and respond to macOS security vulnerabilities and threats
• Implement and maintain endpoint security controls and compliance policies
• Configure and manage macOS firewall rules and network security policies to protect endpoints from unauthorized access
• Design and enforce application installation blocking policies and allowlisting/blocklisting frameworks
• Implement application control mechanisms to prevent unauthorized software installation and execution
• Manage Gatekeeper, XProtect, and other native macOS security features
• Configure and maintain endpoint detection and response (EDR) solutions for macOS
• Conduct risk assessments and provide remediation recommendations
• Maintain documentation of security configurations, firewall rules, and compliance standards
• Partner with Information Security team on endpoint protection initiatives and security incident response

Leadership & Collaboration

• Mentor and train Windows-centric support teams on macOS platform support
• Provide white-glove support to executive-level users and high-priority business groups
• Serve as primary macOS subject matter expert for the organization
• Create comprehensive technical documentation, knowledge base articles, and training materials

Support & Service Delivery

• Provide advanced Tier 3 macOS support for complex issues beyond standard desktop support capabilities
• Lead pilot deployments for new macOS features and hardware rollouts
• Evaluate accessibility features and ensure platform capabilities meet diverse user needs
• Drive continuous improvement in support processes and operational efficiency
• Support both business users and developer populations with specialized needs

REQUIRED QUALIFICATIONS
Experience

• 10+ years of experience in macOS enterprise support and administration
• 5+ years of hands-on experience with Jamf Pro administration in large-scale environments (3,000+ endpoints)
• Proven track record of building automation solutions that significantly reduce manual effort
• Experience supporting executive-level users and managing high-visibility projects
• Demonstrated success in mentoring and enabling support teams

Technical Skills

• Expert-level proficiency in macOS platform administration and troubleshooting
• Advanced scripting skills in Bash, Zsh, Python, and AppleScript
• Deep knowledge of Jamf Pro architecture, policies, configuration profiles, and extension attributes
• Strong understanding of macOS security protocols including firewall configuration, application control, and access restrictions
• Experience implementing and managing application blocking policies, allowlisting/blocklisting, and software restriction policies
• Proficiency with macOS native security features (Gatekeeper, XProtect, System Integrity Protection)
• Knowledge of endpoint security tools and EDR solutions for macOS
• Strong understanding of vulnerability management and security best practices
• Experience with databases (SQLite, MySQL) and data processing
• Proficiency with web technologies and data formats (HTML, XML, JSON, PHP)
• Knowledge of cross-platform integration (macOS/Windows environments)
• Familiarity with enterprise applications: Adobe Creative Suite, Microsoft Office 365, Workday, ServiceNow

Soft Skills

• Excellent communication skills with ability to translate technical concepts for non-technical audiences
• Strong project management and organizational abilities
• Collaborative mindset with experience working across diverse teams
• Self-motivated with ability to identify and drive improvements independently
• Problem-solving orientation with focus on root cause analysis

PREFERRED QUALIFICATIONS

• Apple Certified Macintosh Technician certification
• Jamf Certified Professional or Jamf Certified Associate credentials
• Experience with large-scale enterprise migrations (on-premises to cloud)
• Background in financial services or highly regulated industries
• Experience with additional scripting languages (Perl, Ruby, etc.)
• Knowledge of macOS Server and related services
• Familiarity with FileMaker or other database platforms
• Experience with Jira or similar project tracking tools

EDUCATION

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Equivalent combination of education and experience will be considered

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.