Staff/Senior Grid Operations Systems Analyst

Staff/Senior Grid Operations Systems Analyst

As a Staff/Senior Grid Operations Systems Analyst, you will have the unique opportunity to troubleshoot and maintain critical applications and systems used within PGE's Control Center, ensuring high availability and reliability of our grid operations. You will provide essential support for reliability and cybersecurity compliance-related activities, participate in regulatory audits, and contribute to demonstrating compliance with industry standards.

A successful candidate will have advanced knowledge of systems administration principles and intermediate skills in analytical thinking, coupled with a strong understanding of security protocols related to grid operations.

KEY JOB INFORMATION

Staff Grid Operations Systems Analyst 6793

Grade 7
Career Level: P3 Career Professional Requires in-depth knowledge and experience Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works both independently and in a team environment, occasionally with minimal guidance. Acts as a resource for colleagues with less experience.

Senior Grid Operations Systems Analyst 6794

Grade 8

Career Level: P4 Specialist Professional Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Can work fully independently, with guidance in only the most complex situations. May lead functional teams or projects. Is expected to give occasional training to peers.

KEY RESPONSIBILITIES

Staff Grid Operations Analyst-

• Grid Operations Systems - Troubleshoots and maintains applications and systems used within the Control Center. Designs, implements and maintains multiple applications and systems. Maintains high availability of critical systems in the department. Supports integration efforts between systems.

• Process and Operations - Reviews operational processes, complex operational plans, procedures and documentation to support operations. Supports development and modification of real-time procedures and processes. Maintains the associated documentation.

• Compliance - Provides support for reliability and cybersecurity compliance-related activities of the Grid Operations Center. Participates in regulatory audits, spot checks and other processes as a subject matter expert. Provides input, upon request, as a contributor to demonstrate compliance with regulatory standards. Recommends and implements compliance documentation enhancements that improve operating efficiencies.

• Projects - Participates in projects developing systems and applications used in the Control Center, including identifying requirements and user acceptance criteria.

• Consultation - Provides technical assistance and training to other analysts and to those outside of the department. Communicates with others regarding system activities within the department.

Senior Grid Operations Analyst-

• Grid Operations Systems - Troubleshoots and maintains applications and systems used within the Control Center. Conducts root-cause analysis and develops overall remediation plan for identified risks. Designs, implements, and maintains multiple applications and systems. Maintains high availability of critical systems in the department. Leads or supports integration efforts between systems.

• Process and Operations - Analyzes operational processes, complex operational plans, procedures and documentation to support operations and provides guidance to operational personnel. Leads or supports development and modification of real-time procedures and processes.

• Job Title/Code - Senior Grid Operations System Analyst/6794 Develops and/or maintains the associated documentation and leads department efforts to implement improvements.

• Compliance - Leads or supports reliability and cybersecurity compliance-related activities of the Grid Operations Center. Proactively identifies and mitigates compliance risks. Participates in regulatory audits, spot checks and other processes as a subject matter expert. Proactively provides input on issues related to compliance with regulatory standards. Recommends and implements compliance documentation enhancements that improve operating efficiencies.

• Projects - Leads or participates in projects developing systems and applications used in the Control Center, including identifying overall business objectives, business requirements and user acceptance criteria.

• Consultation - Serves as a department subject matter expert. Provides technical assistance and training to others. Proactively communicates with others regarding systems activities within the department.

EDUCATION/EXPERIENCE/CERTIFICATIONS

Education

• Requires a bachelor's degree in computer science, electrical engineering, information systems or relevant field of study or equivalent experience.

Experience

• Staff: Typically, five or more years of experience supporting a Control Center in daily operations of transmission, generation, and distribution systems or equivalent combination of utility operations and IT experience.

• Senior: Typically, eight or more years of experience supporting the Control Center in daily operations of transmission generation and distribution systems.

Certifications

• Professional Engineering (PE) designation a plus; IT certification a plus.

COMPETENCIES (KNOWLEDGE, SKILLS, ABILITIES)

Functional Competencies

• Advanced knowledge of systems used in grid operations

• Advanced knowledge of systems administration principles

• Working/Basic knowledge of coding and programming languages (Senior/Staff)

• Advanced/Intermediate knowledge of laws and regulations related to department operations (Senior/Staff)

• Advanced/Intermediate knowledge of security protocols related to grid operations

• Advanced/Intermediate skills in technical writing (Senior/Staff)

• Intermediate skills in process improvement

• Intermediate/Working skills in project management (Senior/Staff)

• Intermediate/Working skills in reporting and analytics (Senior/Staff)

General Competencies

• Advanced/Intermediate skills in analytical thinking (Senior/Staff)

• Advanced/Intermediate skills in consulting (Senior/Staff)

• Advanced/Intermediate skills in business acumen (Senior/Staff)

• Advanced/Intermediate skills in conflict management (Senior/Staff)

• Advanced/Intermediate skills in consulting (Senior/Staff)

• Advanced/Intermediate skills in prioritization and organization (Senior/Staff)

• Advanced/Intermediate interpersonal skills (Senior/Staff)

• Intermediate skills in influence without authority

PHYSICAL AND COGNITIVE DEMANDS

Cognitive Level

• Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

Cognitive

• Ability to adhere to set response times, deadlines and time-sensitive tasks

• Ability to follow accuracy standards

• Ability to follow through on decision-making tasks

• Ability to interact effectively and collaboratively within a team environment

• Ability to communicate and problem solve when under stress

• Ability to respond and adapt to frequent change

• Ability to accept and demonstrate self-awareness when provided constructive feedback

• Ability to discern feedback and acknowledge ownership of areas of improvement

• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

• Ability to successfully collaborate with peers, managers and others within the organization

• Demonstrates sound memory

• Ability to process new information to be applied consistently to work tasks

Schedule/Attendance

• Ability to work a variable schedule

• Ability to report to work and perform work during periods of severe inclement weather

• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

• Ability to work shift schedule [occasionally during outages]

• Ability to work on-call schedule [occasionally during outages]

Physical Capabilities

• Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less)

• Computer use (use computer regularly for entire work shift)

Environment - Indoor/Outdoor

• Office work environment