Behavioral Health Navigator

SUMMARY:

Supports the clinical and Medicaid Accountable Entity (AE) programs by providing care navigation for patients with behavioral health needs, substance use disorders and/or social needs that impact patient health and wellbeing.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Triages patient identified needs including social barriers to health and substance use disorder in order to coordinate and track referrals to community-based organizations (CBO)
Coordinates and tracks behavioral health referrals to internal and external behavioral health clinicians and resources
Maintains extensive knowledge of community-based organizations, external resource availability, and eligibility guidelines for each
Facilitates transportation eligibility, scheduling, and other logistics for patients
Performs triage of notifications from CBOs and alerts appropriate clinical staff
Collects and updates the release of information (ROI) documentation to ensure coordination of patient care between organizations
Participates in interdisciplinary care conferences with primary care providers and other care management teams to collaborate on an individualized plan of care
Assists with clinical administrative support to Brown Health Medical Group Primary Care's Medicaid AE program
Participates in Behavioral Health and AE team meetings
Documents appropriately and in a timely manner in the electronic health record
Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients' demographic, clinical and financial information
Performs other job-related duties as assigned

MINIMUM QUALIFICATIONS:

Minimum of high school diploma or equivalent, Associates Degree preferred

* Additional training in the medical field with a social service background or demonstrated possession of the competencies necessary to perform the work

* Experience working in a clinical setting with a focus on behavioral health or social services

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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