New

Implementation Team Lead

Spectraforce Technologies
United States, California, Santa Rosa
Feb 03, 2026
Job Title: Implementation Team Lead Location : Santa Rosa, California Duration: 03 Months (Possible Extension) We have an exciting opportunity for an Implementation Specialist Lead within our business located in Santa Rosa, California. Excellence in execution is top priority for the Implementation team. This team works in conjunction with the Government Commercial team, Santa Rosa site functional leads, Sales/Sales Support and vendors to provide quality experiences for our clients. Implementation team members create new client accounts, train and onboard new clients, establish new panels, and make updates to existing customer accounts. The Implementation Team Lead will act as an escalation resource for the Implementation team to answer questions, build improved workflows, capture key client information, support administrative requests, and troubleshoot issues. Day To Day Role Sales Administration: Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across software systems and databases for Toxicology Government Services clients with attention tdata accuracy and documentation needs. Assign and direct work tthe Implementation team, participating in account administration tasks as needed. Make recommendations for improved Implementation processes or procedures with attention and adherence tQuality and Compliance standards. Work with Implementation Manager treview and revise the necessary Implementation processes and internal guidelines related tclient account administration and onboarding procedures for improved effectiveness, efficiency and customer satisfaction. Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams tmaintain accurate client data in the system. Customer Onboarding & Training: Oversee scheduling and staffing of daily demonstrations of technology platform and custom training sessions during the onboarding process, including performance of customer training when other staff are unavailable. Continuous assessment of ongoing client training lifecycle effectiveness tinclude development and reporting of key metrics. Team Supervision/Leadership: Monitor and supervise Implementation team members' performance and metrics tregularly report tImplementation Manager. Escalate identified issues or concerns from the Implementation team staff up through proper channels. Identify, document, and resolve problems as they arise. Other duties as may be assigned. REQUIRED QUALIFICATIONS: Strong organizational skills including attention tdetail and multi-tasking skills. Experience with corporate culture along with an excellent customer service mentality. People leader/management skills with at least 3 t5 years of direct supervision experience. Proficiency in Excel, Word and Outlook (essential). Excellent verbal and written communication skills. Exceptional time management and analytical skills, as well as an ability tself-motivate. Positive and helpful attitude. PREFERRED QUALIFICATIONS Four-year degree from accredited college or university preferred but not required. Salesforce CFM knowledge preferred. Strong initiative and attention to detail.