Facilitator- Training - Operations

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Location: Miami

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Training Facilitator is responsible for designing, delivering, and improving large-scale training programs for Subway franchisees, restaurant teams, and restaurant managers across North America. This includes onboarding new franchisees, supporting ongoing development, and driving operational excellence through both in-person and virtual training formats. Key focus areas include certification programs, restaurant management training, new product launches, and performance improvement initiatives aligned with business goals.

Responsibilities include but are not limited to:

• Execute the Franchisee Training Program

Deliver and facilitate the approved Subway Franchisee Training Program for North America, serving as the hands-on, in-restaurant trainer and subject matter expert on all things Subway operations. Ensure new franchisees gain the knowledge, skills, and confidence needed to operate in compliance with brand standards and achieve operational excellence. Maintains portfolio of Certified Training Restaurants.

• Execute On-Going Training Programs & Facilitate High-Impact Workshops:

Plan, coordinate, and expertly facilitate dynamic training experiences for new and existing Subway franchisees, with a strong focus on the Miami Graduation Experience. Lead engaging, interactive workshops that build confidence and capability in core areas such as leadership development, operational execution, and strategies to improve restaurant profitability for franchisees and Subway Corporate Operations team members. Deliver sessions that not only reinforce brand standards but also create an energizing, memorable learning environment where franchisees practice real-world skills, participate in guided discussions, role-plays, and scenario-based activities, and leave feeling fully prepared, inspired, and connected to the Subway brand.

• Enhance and Maintain Training Resources and Materials:

Collaborate with the training team to develop, update, and refine instructional content, job aids, and learning materials that support Subway's training programs. Maintain and manage content within the brand's Learning Management System, University of Subway, ensuring all resources are aligned with current brand standards, operational procedures, and adult learning best practices.

Qualifications:

• Ideally, 2+ years prior experience in: Training Facilitation / Restaurant Operations.
• Bachelors preferred in Business/Education related.
• Travel: 30-50% .
• Ability to facilitate engaging, hands-on training sessions in a fast-paced restaurant environment.
• Strong knowledge of restaurant operations, preferably within the QSR (Quick Service Restaurant) industry; Subway experience highly preferred.
• Excellent communication, presentation, and interpersonal skills, with the ability to connect with diverse audiences.
• Strong organizational and time management skills, with the ability to manage multiple training programs across locations.
• Ability to analyze performance gaps and adapt training approaches to drive franchisee success and business outcomes.
• Ability to learn and effectively maintain technical systems, i.e. Registration Pipeline, Learning Management Systems (LMS), University of Subway, Video Conference, to manage and deliver training content, etc.

What do we Offer?

• Insurance Plans
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V