Site Reliability Engineer (31143)

ExamWorks is looking for a Site Reliability Engineer to join the team! This will be Monday - Friday onsite in the Woodbury, NY office, standard business hours.

The Site Reliability Engineering supports the stability, performance, and reliability of the production environments that support business critical operations. This role is responsible for designing resilient infrastructure, overseeing incident response, implementing proactive monitoring and maintenance practices, and driving continuous improvement in system reliability. The position works closely with IT, security, operation leaders to safeguard system availability, support, business growth, and ensure alignment with organizational service

ESSENTIAL FUNCTIONS

• Support the availability and performance across all production environments supporting scheduling, reporting, transcription, communication, and related operational workflows.
• Assist in implementing and maintaining redundancy, backup, failover, and disaster recovery strategies to ensure business continuity.
• Support hybrid infrastructure (on-prem and cloud), including capacity planning, scalability, configuration consistency, network reliability (LAN/WAN/VPN), firewalls, load balancers, and telephony systems.
• Implement proactive monitoring, health checks, alerting, and dashboards to identify and address performance issues before they impact users.
• Participate in incident response and serve as a senior escalation point for system disruptions. Maintain clear communication with IT leadership and business stakeholders during events.
• Contribute to route cause analysis (RCA) and implement permanent corrective actions to prevent recurrence; track and improve MTTD and MTTR
• Maintain operational runbooks, exclamation paths, change logs, architectural documentation, and system diagrams to ensure transparency and operational readiness.
• Follow established change management processes to ensure production stability, quality control, and auditable deployment practices.
• Assist with planned maintenance system upgrades, patching, and downtime windows in partnership with operational teams.
• Collaborate with vendor and carrier relationships to optimize service delivery and reliability.
• Ensure work aligns with established Information Security to ensure systems meet data privacy, compliance, and audit requirements.
• Monitor key reliability metrics and ensure alignment with business defined SLAs.

• Bachelor's degree in computer science, IT, or related field preferred.
• Minimum 5 years of experience in site reliability, infrastructure operations, or systems engineering roles.
• Must have proven success in leading site reliability, or infrastructure operations in high-volume, mission critical environments (healthcare, insurance, logistics, or financial services preferred).
• Must have deep understanding of system availability, operational continuity, and incident response best practices.
• Must have proven ability to diagnose and resolve complex, technical issues and drive permanent improvements.
• Must have strong focus on documentation, process discipline, and reproducibility to ensure control and consistency.
• Must have exceptional coordination, communication skills across IT, operations, and vendor teams.
• Must be skilled at translating complex technical issues into clear business terms for stakeholders.
• Must have ability to manage competing priorities, meet deadlines under pressure, and lead teams through change.
• Must have commitment to professionalism, confidentiality, and a collaborative work culture.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read, analyze and interpret common program manuals, and/or licensing and legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for proper spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from staff, regulatory agencies, upper management, and/or members of the business community.
• Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position generally consists of:

• Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
• Ability to operate a computer up to 4 hours at a time.
• Ability to move throughout the office and or during travel.
• Ability to travel to different floors of the office or other location or during travel.
• Occasional travel, including air travel with one or more overnight stays required.
• Occasionally lifting and/or carrying up to 20 lbs.
• Occasionally pushing/pulling up to 20 lbs.
• Occasionally subject to bending, squatting or twisting.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily office time, but may require travel to business units or community events.
• Extended hours are occasionally required beyond the regular eight (8) hour work day.
• The noise level in the work environment is usually moderate, but noise levels may increase during outside office functions or during times of travel.

WHO WE ARE

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.