New

Senior Customer Success Manager (Political Vertical)

Vaco
$115,000.00 - $130,000.00 / yr
United States, D.C., Washington
Dec 20, 2025
Client: Media/Advertising Analytics Organization Role:Senior Customer Success Manager - Political Advertising Salary: $115,000-$130,000 + Bonus & Benefits (Depending on level and location) Location: Remote (Preferred EST time zone) *Must have experience within the Political Vertical Role Overview We are seeking a highly motivated and experienced Senior Customer Success Manager (CSM) to support clients within the political advertising vertical. In this role, you will manage a portfolio of political clients ranging from self-serve to fully managed-service accounts, ensuring they maximize value from a programmatic advertising platform. You will act as a trusted advisor, trainer, and strategic partner to political campaigns, agencies, and advocacy organizations, helping them navigate programmatic media in a fast-paced, high-stakes, and compliance-driven environment. Key Responsibilities Client Management & Success Serve as the primary point of contact for assigned political accounts across self-serve and managed-service models Build strong, long-term client relationships to drive satisfaction, retention, and expansion Translate campaign objectives into actionable platform strategies that drive measurable results Training & Enablement Lead client onboarding and deliver structured training sessions on platform usage Provide ongoing education on product updates, political compliance requirements (including federal and state-level regulations), and industry best practices Enable clients to independently manage and optimize campaigns with confidence Campaign Support Partner with clients on campaign setup, optimization, troubleshooting, and performance monitoring Support managed-service campaigns to ensure delivery, pacing, performance, and compliance standards are met Provide real-time support during high-pressure campaign cycles Strategic Guidance Act as a subject matter expert in political programmatic advertising Advise clients on targeting strategies, inventory selection (CTV, OTT, display, mobile), and voter audience segmentation Collaborate cross-functionally with Sales, Ad Operations, and Product teams to represent client needs and feedback Retention & Growth Monitor client health and proactively identify risks and opportunities Develop success plans to support renewals and long-term partnerships Identify and drive upsell opportunities to expand platform adoption and usage Requirements & Qualifications 5+ years of experience in Customer Success, Account Management, or Ad Operations Strong background in AdTech, programmatic advertising, and DSP platforms Direct experience in political advertising, including familiarity with compliance requirements (FEC and state-level regulations) Political tech, agency, or campaign-side experience required Experience supporting both self-serve and managed-service clients** Proven ability to train and enable clients on complex SaaS or AdTech platforms Strong analytical skills with the ability to translate campaign data into actionable insights Excellent communication, presentation, and relationship-management skills Highly organized with the ability to manage multiple accounts, deadlines, and priorities Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.